Contact Center Manager - Sales

• May 2023 - Present

Operations

• Feb 2020 - May 2023

Operations Manager

• Jul 2020 - Jul 2022

Team Leader - Customer Services and Support

• Feb 2020 - Jul 2020

Head Of QA - Lead Generation Call Centre

• Apr 2017 - Feb 2020

Looking forward to the upcoming opportunities and challenges Looking forward to the upcoming opportunities and challenges

Team Manager

• Jun 2015 - Mar 2017

Team leaders serve various roles in an organization. My job is to get tasks done by using all of the resources available to me, including other employees or team members. Below are some roles I play; Develop a strategy the team will use to reach its goal Provide any training that team members need Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed Manage the flow of day-to-day operations Create reports to update the company on the team's progress There's so much more a team leader does , honestly , its not just something you can write down or type out. What I can say is that , influence and impact plays a fundamental role in being a team leader. Its easy to motivate someone , but to inspire someone has so much more to offer. I strongly believe that motivation has an expiration date , where inspiration lasts a lifetime. “A leader who produces other leaders multiples their influences.” ― John C. Maxwell Show less

Customer service Consultant and Data Capturer

• Jan 2010 - Dec 2011