Experience

Islamic Insurance Company (Sudan)

• Insurance
• 1 - 100 Employee

• Office Manager

  • Dec 2021 - Present

• Head of Claims Department at the Islamic Insurance CO

  • Feb 2018 - Nov 2021

  Manage various projects to improve operational effectiveness and customers experience Manage various projects to improve operational effectiveness and customers ‘experience Identify business problems and solution Provide user requirements and collaborate with relevant parties to ensure successfulimplementation of solutionsAdjudicate different types of claims of individual products, handling complicated claimsAdjudicate different types of claims of individual products, handling complicated claimsand appeal cases for smooth resolutionand appeal cases for smooth resolutionProvide internal training to claims adjudicators including but not limited to decline &appeal handling, effectiveness of claims communications to customers/agents, andcompliance & regulatory requirements in claims operationsPrepare claims management reports and statisticsReview and update claims guidelines and manuals Show less

• Technician insurance

  • Mar 2013 - Nov 2018



Sudan University of Science and Technology

• Sudan
• Higher Education
• 400 - 500 Employee

• Assistant professor

  • Jun 2016 - Present

  preparing and delivering lectures in the following subjects : Risk Management Accident Insurance Social Solidarity Fire Insurance Regulatory Behavior Organizational Behavior Organization and Management Insurance Legislation Sales ADMINISTRATION Accounting for Insurance facilities preparing and delivering lectures in the following subjects : Risk Management Accident Insurance Social Solidarity Fire Insurance Regulatory Behavior Organizational Behavior Organization and Management Insurance Legislation Sales ADMINISTRATION Accounting for Insurance facilities