Abu Taher (ITIL Certified Technician)
3rd Line - End User Services Engineer at eFinancialCareers- Claim this Profile
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Bengali Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Surinder Chandla MCICM
Abu is a very experienced technician that smiles his way out of a challenge. He’s personable and leads from the front not shy of hard-work or any challenge . He works well in a team and individually. He has broad expertise and one of the most experienced chaps I have ever come across - Heads of IT be careful you have some competition growing in the background with ABU around . Would love to work with you again in the future .
Sarah Butcher
Abu is like a very cheerful, very competent superhero in a pair of trainers and a black t-shirt. He's saved me from self-inflicted and totally random technical meltdowns several times. He's always good-humoured and relaxed, while also being totally professional and technically brilliant. I'm recommending him here, but no one else must hire him!
Surinder Chandla MCICM
Abu is a very experienced technician that smiles his way out of a challenge. He’s personable and leads from the front not shy of hard-work or any challenge . He works well in a team and individually. He has broad expertise and one of the most experienced chaps I have ever come across - Heads of IT be careful you have some competition growing in the background with ABU around . Would love to work with you again in the future .
Sarah Butcher
Abu is like a very cheerful, very competent superhero in a pair of trainers and a black t-shirt. He's saved me from self-inflicted and totally random technical meltdowns several times. He's always good-humoured and relaxed, while also being totally professional and technically brilliant. I'm recommending him here, but no one else must hire him!
Surinder Chandla MCICM
Abu is a very experienced technician that smiles his way out of a challenge. He’s personable and leads from the front not shy of hard-work or any challenge . He works well in a team and individually. He has broad expertise and one of the most experienced chaps I have ever come across - Heads of IT be careful you have some competition growing in the background with ABU around . Would love to work with you again in the future .
Sarah Butcher
Abu is like a very cheerful, very competent superhero in a pair of trainers and a black t-shirt. He's saved me from self-inflicted and totally random technical meltdowns several times. He's always good-humoured and relaxed, while also being totally professional and technically brilliant. I'm recommending him here, but no one else must hire him!
Surinder Chandla MCICM
Abu is a very experienced technician that smiles his way out of a challenge. He’s personable and leads from the front not shy of hard-work or any challenge . He works well in a team and individually. He has broad expertise and one of the most experienced chaps I have ever come across - Heads of IT be careful you have some competition growing in the background with ABU around . Would love to work with you again in the future .
Sarah Butcher
Abu is like a very cheerful, very competent superhero in a pair of trainers and a black t-shirt. He's saved me from self-inflicted and totally random technical meltdowns several times. He's always good-humoured and relaxed, while also being totally professional and technically brilliant. I'm recommending him here, but no one else must hire him!
Credentials
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ITIL Certificate
AXELOS Global Best PracticeMar, 2018- Nov, 2024 -
Driving license
Driver and Vehicle Licensing Agency (DVLA)Feb, 2017- Nov, 2024 -
Cisco IT Essentials
CiscoSep, 2015- Nov, 2024 -
BTEC Level 2 Extended Diploma in IT
Edexel -
BTEC level 3 Extended Diploma in IT
Edexel -
GDPR Certification
Addison Lee Group
Experience
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eFinancialCareers
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United Kingdom
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Staffing and Recruiting
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100 - 200 Employee
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3rd Line - End User Services Engineer
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Nov 2021 - Present
MAIN DUTIES Deploy, maintain, and inventory hardware, software, mobile device, and conference room equipment. Provide IT support for desktops, identity/access management, printers, peripherals, telephone systems, software tools, and cellular devices. Identify, manage and resolve issues in a timely manner, using the service desk ticketing system. Provide support of remote office locations, remote users, and traveling staff. Support and assist colleagues, and act as vendor interface to resolve issues. Train/retrain end users on the use of new and existing technologies Assist Network team to provide Wi-fi troubleshooting assistance. Collaborate with and assist other internal support groups, such as Systems Engineering and Security teams, as needed. Contribute to departmental projects as needed. Lead technical training events and employee onboarding activities. Update and maintain documentation in the Knowledge Base. Participate in on-call rotation as needed. Show less
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Savills Investment Management
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United Kingdom
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Financial Services
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300 - 400 Employee
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UK IT Service Specialist
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Nov 2019 - Nov 2021
Supporting UK staff with Day to Day BAU (1st, 2nd & 3rd line Support) -Project work *Windows 10 Rollout *Office 365 migration *Knowledge Base management (Update & Editing) -BAU *Patching *Desk Moves *Printer Setup *Asset Management Supporting UK staff with Day to Day BAU (1st, 2nd & 3rd line Support) -Project work *Windows 10 Rollout *Office 365 migration *Knowledge Base management (Update & Editing) -BAU *Patching *Desk Moves *Printer Setup *Asset Management
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YOOX NET-A-PORTER
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United Kingdom
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Technology, Information and Internet
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700 & Above Employee
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Senior Service Desk Analyst
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Jul 2018 - Nov 2019
Worked as a Senior Service Desk Analyst @YNAP- Duties Listed Below * Mimecast Champion * Office 365 Champion * Workday Champion * Webex Support Champion • Provide a single point of contact for all YOOX Net-a-Porter service users • Record, own, escalate and resolve/monitor incident and service requests tickets throughout their lifecycle using the service management tool provided • Troubleshoot, investigate and action tickets in line with SLA • Communicate in a professional manner at all times • Promote IT good practice throughout the business • Maintain system security (ensure correct security procedures are adhered to at all times) • Work effectively as part of a team • Work unsupervised to maintain the on-going demands of the business • Develop and maintain documentation, knowledge base content and user guides • Document all work, ensuring measures are in place to allow others to pick up support work where necessary • Take part in Major Incident Management in line with organisational processes • Escalation point for analysts. • Champion of processes and procedures, to guide analysts when incidents are escalated. • Lead by example ensuring a consistent level of performance against management targets. Show less
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Addison Lee
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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400 - 500 Employee
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Desktop Support Engineer
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Sep 2017 - Jul 2018
1st Line & Second Line IT support Looking after computer systems, Helping users with issues such as logging in, enabling and disabling user accounts through active directory, Remote connection Troubleshooting and Project work upgrades of PC systems from Windows 7 to Windows 10 OS, office 365/Microsoft office 2016 suite support Help users with troubleshooting and upgrading mobile devices as well as portable devices such as Windows devices, IOS devices and Android devices 1st Line & Second Line IT support Looking after computer systems, Helping users with issues such as logging in, enabling and disabling user accounts through active directory, Remote connection Troubleshooting and Project work upgrades of PC systems from Windows 7 to Windows 10 OS, office 365/Microsoft office 2016 suite support Help users with troubleshooting and upgrading mobile devices as well as portable devices such as Windows devices, IOS devices and Android devices
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Historic Royal Palaces
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United Kingdom
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Museums, Historical Sites, and Zoos
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400 - 500 Employee
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Application Infastructure & Desktop IS Apprentice
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Aug 2015 - Sep 2017
1st line & Second Line IT Support Help fellow colleagues with computer hardware issues, maintain promotion page of HRP, look after the retail system to provide a service to the tourists visiting the different historic royal palaces. The places of where i work are Hampton Court Palace, Kensington Palace, Banqueting House, Kew Palace and Hillsborough Castle and lastly the Tower of London (I am based here). My duties consist of having to make sure the retail tills are working and making sure the retail staff are able to do their jobs in serving the tourists who come to visit the different historic royal palaces. my other duties consist of helping users from different job roles with IT related queries such as troubleshooting software and sometimes troubleshooting hardware problems. Show less
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The Grove Indian Restaurant & Takeaway
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United Kingdom
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Food and Beverage Services
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Owner
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Mar 2017 - Aug 2017
Management of Paying employees, Managing Bills and Paperworks also Maintain my own website for the restaurant Management of Paying employees, Managing Bills and Paperworks also Maintain my own website for the restaurant
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Crew member
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Jun 2014 - Jun 2015
Serve Customers, Communicate and help team members to achieve end goals Serve Customers, Communicate and help team members to achieve end goals
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Education
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2013 - 2015
Tower Hamlets College
BTEC level 3 Extended Diploma in IT, IT -
2012 - 2013
Tower Hamlets College
BTEC level 2 Extended Diploma in IT, IT -
2007 - 2012
St Paul's Trust School
High School, GCSE
Community
