Abu Syed Md Mahfuz
Head of Solution at Samsung- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified Network Consultant
Huawei TechnologiesMar, 2016- Nov, 2024
Experience
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Samsung Electronics Benelux
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Netherlands
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Computers and Electronics Manufacturing
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400 - 500 Employee
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Head of Solution
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Mar 2022 - Present
# Driving future-oriented changes by thoughtfully challenging old ways of thinking and generating creative perspectives. # Seeking the root cause(s) of problems; Coming up with and proposing the most optimal solution on time. # Creating synergistic ways of working with related departments and colleagues with a sense of responsibility for organizational goals. # Ensuring successful task or project completion on time by embodying an enthusiastic attitude and strong sense of purpose. # Accurately understanding others' requests and clearly expressing and delivering in the most effective manner. # Understanding the product and organization structure; Analyzing industry trends and competitors to create business opportunities. # Designing systematic and feasible strategies and tactics aligned with the organization's strategy and visions. # Deducing financial implications by understanding numeric data; Seeking opportunities for effective profit-making. # Establishing response measures for risk factors based on risk awareness; Providing accurate and timely measures in case of risks. # Establishing alternatives from a rational perspective; Making judgments accurately on time. Show less
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Huawei
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China
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Telecommunications
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700 & Above Employee
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Solution Manager
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Apr 2014 - Mar 2022
# Ensuring the cutting edge future proof telecom solution for my valued customers# Guiding stakeholders to build a productive network # Working to build up very good customer relationship & to provide the best feasible solution as their networks matched for# Managing proper way to do the marketing of Huawei's ICT Products# Efficiently ensuring the optimum design, pricing of products, negotiating with stakeholders# Professional involvement in bidding stages, successfully completed more than 50 big biddings and 100s of minor projects# Maintaining inter departmental relationships to achieve goal together in the earliest possible time without compromising the quality of service# Organizing customer focused summit & seminar that would enhance customer relationship that makes the working environment responsive with stakeholders# Suggesting actions to improve sales performance and identify opportunities for growth# Providing an effective interface, both internally and externally to deliver customer requirements# Managing sales opportunities of all product lines and focusing on target for them# Managing a customer oriented portfolio of accounts to achieve long-term success both for customers and Huawei and focusing on positive relationships with clients# Acting as the point of contact and handle customers’ individual needs# Generating new business using existing and potential customer networks# Resolving conflicts and provide solutions to customers in a timely manner# Supervising account representatives to ensure sales increase# Reporting on the status of accounts and and products' forecast and sales to director# Setting up and tracking sales account targets, aligned with company objectives# Monitoring sales metrics (e.g. quarterly sales results and annual forecasts)# Showcasing new solutions, products and setting up strategic mission to reach company goal# Devoting myself for my company branding and keeping this faith atop of everything Show less
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Solution Responsible
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Apr 2014 - Mar 2022
# Responsible for E2E pre-sales planning of RAN, PS & CS Core, Fixed Network, Charging System, Power products and related 3rd party product lines# Helping my honorable customers to grow & win together# Ensuring future proof solution for MNO & fixed network operators# Working sincerely to enhance & maintain customer relationship ensuring the best feasible solution# Managing proper way to do the marketing of Huawei's ICT Products# Efficiently ensuring the optimum design, pricing of products, negotiating with stakeholders to reach a win-win deal# Professional involvement in critical bidding operations# Ensuring proper guideline for customer during critical techno-commercial negotiation as a solution leader.# Maintaining inter-departmental relationships to achieve goal together in the earliest possible time without compromising the quality of service# Organizing customer focused summit & seminar that would enhance customer relationship to make the working environment responsive with stakeholders# Suggesting actions to improve sales performance and identify opportunities for growth# Working as an effective interface both internally and externally to deliver customer requirements in time# Managing sales opportunities of all product lines and focusing to achieve business goals# Managing a customer oriented portfolio of accounts to achieve long-term success both for customers and Huawei and focusing to preserve positive relationships with clients# Acting as the point of contact and handling customers’ individual needs# Generating new business from existing and potential customer demands# Resolving anomalies and providing solutions to customers in a timely manner# Reporting on the status of accounts and products' forecast and sales to account director# Setting up and tracking sales account targets, aligned with company objectives# Monitoring sales metrics of monthly/quarterly sales results to achieve annual business forecast Show less
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Afghan Wireless
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Telecommunications
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500 - 600 Employee
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RAN/BSS Engineer
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Aug 2011 - Apr 2014
Technical Responsibility: # Huawei BSC6900 & NSN Flexi BSC commissioning, integration & cutover. # Re-homing sites within different BSCs. Performing network operation & maintenance from both i-Manager M2000 & NetAct. # Widespread knowledge in Huawei CME & MML command prompt handling . # DBS3900 configuration including various types of hardware arrangement between BBU & respected GRRU, DRRU, MRRU in RXU chain. # Identify and solve categorized Critical, Major, and Minor problems for BSS equipments. # Software upgrade in LIVE Huawei BSC6900 & Flexi BSC. BSC KPI analysis. # BSS network implementation & maintenance. Managerial Responsibility: #Understand the current network requirement then prepare initial plan for expansion/new sites with proper configuration suggestion to handle increased/offered traffic. # Prepare the initial plan, budget and resource requirement for projects and make sure the execution phase run as per the project plan. Make proper amendment, with management concern, of the plan/budget if requires. # Do the Hardware/Software commissioning of new sites, communicate with related product department to prepare the negotiation data for on-air the sites, prepare sites as per the PLAN and troubleshoot any technical problem that arises during the commissioning phase. # Provide proper training to the LOCAL (Afghan) engineers. # Make resource plan for BSS (Base Station sub-system) department and prepare local & foreign training requirement for the employees. # Review vendor performance for each ticket, Review technical solution provided by Vendors, Review Monthly ticket performance and report to TOP management. # Responsible of Technical interface to vendor (Huawei) & NSN in quarterly meeting to highlight and raise performance issues including but not limited to hardware, parameters, features , software and performance. # Challenge vendor in situation of bad performance backed-up by solid technical symptoms Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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RAN Engineer
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Jul 2010 - Aug 2011
# Commissioning & Troubleshooting of NSN Flexi BSC, Combi BSC & TCSM. # NSN BSC cutover & BTS integration support. # NSN Flexi BTS installation, commissioning, software upgrade & troubleshooting. # Working on Axiata Bangladesh Project as a RAN engineer in the swapping of Ericsson, Huawei & Alcatel-Lucent BSC & BTS using NSN Flexi BSC & BTS. # Working knowledge of NSN 2G equipment # Min 6-7 years Integration and support experience of RAN/BSS operation and maintenance # Installation, commissioning, integration of NSN flexi BSC (Both stand-alone & combi) # Be able to upgrade to NSN RG20 from RG10 # Knowledge in GBoIP, A over IP, A-bis over IP # Support, Commission and integrate NSN Multi-radio, Flexi BTS remotely from BSC & OSS. # Create tools/macros to automate SCF and datafill # Create SCF & load 2G datafill to BSC as per CIQ # Site swaping from multi-vendor to NSN # Substantial experience in 2G planning and optimization # Network performance analysis and troubleshooting # Knowledge of call flow process, mobile operations, network counters and systems hardware # Experience with OSS # Knowledge of antenna configuration and vendor system architecture # Familiar with system statistics & alarms # To be part of, and to effectively contribute to, the objectives and work of the Back Office RAN Support team # Highly specialised systems engineer providing technical support and guidance for O&M engineers # Escalate & Liase with Vendors & service providers for 4th line support until resolution # Support during Vendor / Supplier ORM's with technical / statistical data as required # 3rd line technical support for all aspects of the Nokia RAN comprising RNC, AXC and Node B elements # Responsible for high level analysis, diagnosis and problem solving on the RAN # Advising on the processes and procedures with ETL that the RAN Support team are responsible for # Maintain all KPI and SLA above agreed levels # Achieved in-depth technical knowledge Show less
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AXIATA (Bangladesh) Ltd
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Bangladesh
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Telecommunications
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1 - 100 Employee
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RNP Engineer
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2009 - 2010
TECHNICAL: # Preparing whole site plan for both new sites & swapped sites. # Optimization of running network to get better performance using TEMS logs & BSC data in terms of cell physical & logical data modification. # BSC LAC & area planning, frequency planning & planning, modification of neighbor sites. # Monitoring everyday KPI & traffic statistics to solve customer complaints. # Optimizing the network from M2000 client by modifying the logical parameters of equipments if needed. MANAGERIAL: # Successfully managed regional activities with allocated resources. # Perform the responsibilities of SLA adherence with specified departments as well as customers. # Efficiently managed several ASPs (Authorized Service Provider). # Planed & controlled the quality development, integration of new nodes, CAPEX & OPEX. Show less
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Huawei
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China
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Telecommunications
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700 & Above Employee
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BSS Engineer
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2007 - 2009
TECHNICAL: # Technical experienced in Huawei BSC6000 & BSC6900, BTS312, BTS3012, BTS3012 II, BTS3900, DBS3900. # Have installed & configured 55 of Huawei BSCs [“ BSC (Each BSC capacity: 1024 TRX) & (Each BSC capacity: 2048 TRX)”] & almost 900 BTS and also done the commissioning around the whole country. # Have done maintenance work on Huawei BSC, Mercury, Router & BTS (Indoor, Outdoor & Micro BTS) # Chip modification & software loading of trans-coder & sub-multiplexer of 11 Huawei BSC. # BSC software Up-grade of around 200 Huawei BSC (Barisal, Khulna, Bogra, Jessore, Natore, Comilla, Chittagong, Cox’s Bazar, Feni). # Installing, Commissioning & Cutover of 13 Huawei PCU (Packet Control Unit) in Chittagong, Bogra region. # Configured around 200 Co-BCCH (combining 900 & 1800 BTS) site in Khulna & Chittagong, Cox’s Bazar region. # Worked on both BTS & BSC swapping. # BTS and BSC power related work of Emerson power supply company # Have done 100s of maintenance work related to telecom power solution (i.e. rectifier, battery, outdoor cabinet) Show less
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Stamford University Bangladesh
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Bangladesh
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Higher Education
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200 - 300 Employee
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Lecturer & Executive
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2006 - 2007
To carry out research, teaching and administration within the Department, especially in the area of Electrical & Electronic Engineering To carry out research, teaching and administration within the Department, especially in the area of Electrical & Electronic Engineering
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Education
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2003 - 2006
Islamic University of Technology
B Sc. Engineering, EEE -
2000 - 2002
Notre Dame College, Dhaka
HSC, Science -
1999 - 2000
Ispahani Public School & College
SSC, Science
Community
