Abu Bokor
Technology Consultant at Reliable Networks UK- Claim this Profile
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Topline Score
Bio
Seun Ajanaku
Abu is a fantastic engineer who is always open and willing to learn new things. his work ethics are fantastic and his attitude towards customers are warm and welcoming. in a nutshell he's one of the best engineers I have ever worked with.
Chris McFarlane
I have worked with Abu at 2 different companies and he excelled both times. Abu is a quick learner and uses this knowledge to resolve issues at desktop level very quickly. Customers are always happy to deal with him and this is reflected in the feedback where he consistently outperforms his peers. An asset to any organisation
Seun Ajanaku
Abu is a fantastic engineer who is always open and willing to learn new things. his work ethics are fantastic and his attitude towards customers are warm and welcoming. in a nutshell he's one of the best engineers I have ever worked with.
Chris McFarlane
I have worked with Abu at 2 different companies and he excelled both times. Abu is a quick learner and uses this knowledge to resolve issues at desktop level very quickly. Customers are always happy to deal with him and this is reflected in the feedback where he consistently outperforms his peers. An asset to any organisation
Seun Ajanaku
Abu is a fantastic engineer who is always open and willing to learn new things. his work ethics are fantastic and his attitude towards customers are warm and welcoming. in a nutshell he's one of the best engineers I have ever worked with.
Chris McFarlane
I have worked with Abu at 2 different companies and he excelled both times. Abu is a quick learner and uses this knowledge to resolve issues at desktop level very quickly. Customers are always happy to deal with him and this is reflected in the feedback where he consistently outperforms his peers. An asset to any organisation
Seun Ajanaku
Abu is a fantastic engineer who is always open and willing to learn new things. his work ethics are fantastic and his attitude towards customers are warm and welcoming. in a nutshell he's one of the best engineers I have ever worked with.
Chris McFarlane
I have worked with Abu at 2 different companies and he excelled both times. Abu is a quick learner and uses this knowledge to resolve issues at desktop level very quickly. Customers are always happy to deal with him and this is reflected in the feedback where he consistently outperforms his peers. An asset to any organisation
Credentials
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Sophos Certified Engineer
SophosMay, 2020- Nov, 2024 -
Apple Certified Support Professional
AppleJul, 2018- Nov, 2024 -
CompTIA A+ ce Certification
CompTIADec, 2017- Nov, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAFeb, 2018- Nov, 2024 -
CompTIA Network+
CompTIAFeb, 2018- Nov, 2024 -
CompTIA A+
CompTIADec, 2017- Nov, 2024
Experience
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Reliable
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technology Consultant
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Feb 2019 - Present
- dealing with customer issues, queries and providing recommendations- communicating with VIP contacts to resolve P1 and P2 issues- escalating and liaising with third parties for upgrades and troubleshooting- assisting with office moves, equipment and user setup- overseeing client Veeam and Acronis backups- provide training for all new engineers to the company - dealing with customer issues, queries and providing recommendations- communicating with VIP contacts to resolve P1 and P2 issues- escalating and liaising with third parties for upgrades and troubleshooting- assisting with office moves, equipment and user setup- overseeing client Veeam and Acronis backups- provide training for all new engineers to the company
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Support Tree
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Mar 2018 - Feb 2019
- first line support and troubleshooting issues via phone, emails and ticketing system within given SLA’s- assisting with office moves and new equipment / user setup- providing out of hours support on a rota basis- travelling to client sites for offsite support and equipment setup- typical first line duties include: user AD management on Windows Server 2008/2012, Exchange and O365 email setup and access, network troubleshooting, PPTP/ L2TP vpn setup, drive mapping, hardware and software troubleshooting, printer and new programs setup, Office suite support and general Windows 7, 10 and MAC assistance.
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IT Support Technician
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Dec 2017 - Dec 2017
- supported with the installation and crimping of ethernet cables for new office- typical duties included: application support, assisting with desk moves and new equipment setup, windows updates and removal of bloatware from new devices- general supporting of in-house IT team for staff of 50+ - supported with the installation and crimping of ethernet cables for new office- typical duties included: application support, assisting with desk moves and new equipment setup, windows updates and removal of bloatware from new devices- general supporting of in-house IT team for staff of 50+
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SkipsoLabs
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United Kingdom
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Software Development
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1 - 100 Employee
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Web Designer
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Jan 2012 - Dec 2017
- implementing projects as per corporate guidelines and adhering to project objectives and deadlines- troubleshooting any browser related bugs or faults- visiting client sites for project meetings and on-going support- organising and working together with team members based in remote locations and different timezones- breaking tasks down to small and regular deliverables and adhering to an agile methodology - implementing projects as per corporate guidelines and adhering to project objectives and deadlines- troubleshooting any browser related bugs or faults- visiting client sites for project meetings and on-going support- organising and working together with team members based in remote locations and different timezones- breaking tasks down to small and regular deliverables and adhering to an agile methodology
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Education
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2007 - 2010
Brunel University
Bachelor's degree, Intermedia/Multimedia -
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william morris academy
Community
