Experience

General Engineering Services Est

• Machinery Manufacturing
• 1 - 100 Employee

• Senior Sales Coordinator

  • Apr 2012 - Present



Epicenter

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Feb 2008 - Oct 2011



Epicenter Technologies Pvt. Ltd

• Team Leader Operations

  • Jan 2008 - Oct 2011

  Key DeliverablesAt Alliance Data Collections (Inbound from & Outbound) Process:Handling the credit cards collections and comprehending client's requirements, thereby implementing measures to maximise customer satisfaction levels.Spearheading a team for setting out quality standards for various operational areas and ensuring a high-quality customer satisfaction while adhering to the SLAs and work processesTrained in giving best customer experience to achieve a global way.At American Express Credit Card Collections Process:Mapped decisions for customers on outbound and inbound unitAddressed the escalations and ensured call backs through Managers.Assisted the OJT batches in learning process and communicated technical knowledge about the process.Significant HighlightsManaging a team of over 20 Associates and monitoring their performance. Show less

• Customer Relationship Associate

  • Jun 2005 - Dec 2007



Pracha Chemicals, Mumbai

• Operations Manager (Logistics)

  • Feb 2000 - May 2004

  Key DeliverablesDetermined the improvement areas and implemented measures to maximise customer satisfaction levels.Managing overall operations involved in warehouse, order execution, getting approval of expenses / bills, logistics, customs clearance follow up with agents, etc. for ensuring timely delivery of orders.Streamlining the existing processes / procedures and conducting critical analysis for finding out shortcomings and suggesting improvement measures.Implementing inventory control measures to reduce obsolete stock, keeping tab on slow-moving items and achieve reduction in inventory management cost.Significant HighlightsProvided Logistic support for supply of Bulk Petroleum Products all over India. Worked for clients such as Bharat Petroleum, Indian Oil, Reliance and Hindustan Petroleum. Show less

• Assistant Manager

  • Nov 1996 - Jan 2000