Experience

e-TeleQuote Insurance Inc.

• United States
• Insurance
• 300 - 400 Employee

• • Sep 2015 - Present

  (-)Maintaining Quality guidelines/parameters defined by clients via Calls observation and monitoring and coaching & training resources for improvement and meeting client expectations. Analyze, Plan Strategies and Execute changes in processes for improved Quality oriented results.

• • Aug 2013 - Present

  • Managing a team of agents.• Ensuring individual agents are performing against targets.• Reviewing their performance and coaching/training them to do so.• Feedback to all the agents.• Keeping them up to date.• Maintaining Consolidated Reports/Logs• Daily Shift Reports• Live Call Monitoring Report



E-claim

• Lahore

• Team Lead

  • Oct 2011 - Jun 2012

  • Lead Gernaration • Reviewing their performance and coaching/training them to do so. • Feedback to all the agents. • Keeping them up to date. • Maintaining Consolidated Reports/Logs • Daily Shift Reports • Lead Gernaration • Reviewing their performance and coaching/training them to do so. • Feedback to all the agents. • Keeping them up to date. • Maintaining Consolidated Reports/Logs • Daily Shift Reports