Experience

Lion Studios

• United States
• Computer Games
• 1 - 100 Employee

• Product Scientist

  • Sep 2023 - Present



AppLovin

• United States
• Software Development
• 700 & Above Employee

• Lead Data Analyst

  • Oct 2019 - Jun 2021

  Las Vegas, Nevada, United States In this role I managed a team of software developers and data analysts. Our team built and maintained data pipelines between our game products and CRM software, supported new strategic initiatives, and developed webapps and dashboards to improve efficiency across the global Customer Service organization at AppLovin. My primary focus in this role was working with senior leadership to understand short and long-term departmental goals, and translating those user stories into projects and… Show more In this role I managed a team of software developers and data analysts. Our team built and maintained data pipelines between our game products and CRM software, supported new strategic initiatives, and developed webapps and dashboards to improve efficiency across the global Customer Service organization at AppLovin. My primary focus in this role was working with senior leadership to understand short and long-term departmental goals, and translating those user stories into projects and products designed to meet those goals. In addition, the Customer Operations team consisted of a single developer when I joined, and through my tenure I worked to make our tools and data pipelines more efficient, scalable, and reliable. This included implementing a sprint process, regular code reviews, source control, and overseeing the porting of our most critical tools from PHP to React. I also personally migrated our tech stack from a single Linux and MySQL server to a cloud-based implementation through OpenShift. Beyond my role as a supervisor, I often collaborated with other analytics teams on an ad-hoc basis when they needed assistance, particularly during incidents or product outages. Additionally, I developed Tableau dashboards, ran point on certain critical analyses, and built Python scripts to manage CS specific data pipelines. I designed and delivered a monthly report to upper management, including the CEO, that provided an overview of the engagement, sentiment, and revenue generated by our most valuable players. Show less



MZ (Acquired by AppLovin)

• Data Analyst

  • Mar 2017 - Oct 2019

  Las Vegas, Nevada Area I performed data analysis for leadership within the Customer Support organization, using R, Python, and SQL. These analyses focus on measuring the performance of individuals and teams within the Customer Service organization, and the impact of special projects on company-wide metrics such as revenue and retention. I help to surface valuable customer insights and early warning signals to our product teams. In addition, I participated in initiatives designed to increase the overall… Show more I performed data analysis for leadership within the Customer Support organization, using R, Python, and SQL. These analyses focus on measuring the performance of individuals and teams within the Customer Service organization, and the impact of special projects on company-wide metrics such as revenue and retention. I help to surface valuable customer insights and early warning signals to our product teams. In addition, I participated in initiatives designed to increase the overall efficiency of our organization. This included overseeing new projects of my own, as well as providing data insight and an analytical perspective to assist other teams with their projects. These projects drove a 50% reduction in Customer Support costs during the course of one year.

• Operations Specialist

  • Jan 2016 - Mar 2017

  Las Vegas, Nevada Area In this role I assisted management within the Customer Service group at MZ with a variety of operational and analytical tasks, evolving with the needs of the organization. Recurring tasks included delivering regular reports on CS agent performance at an individual, team, and organizational level as well as working with leadership to help plan, implement, and measure the success of a variety of their initiatives. I took ownership of the department's quarterly shift bidding process by… Show more In this role I assisted management within the Customer Service group at MZ with a variety of operational and analytical tasks, evolving with the needs of the organization. Recurring tasks included delivering regular reports on CS agent performance at an individual, team, and organizational level as well as working with leadership to help plan, implement, and measure the success of a variety of their initiatives. I took ownership of the department's quarterly shift bidding process by using Google forms and a custom Python script to automate what had previously been a labor intensive manual process for management. I also designed and implemented a complete overhaul of our Zendesk workflow, eventually becoming the primary Administrator for our Zendesk instance.



UNLV High Pressure Science and Engineering Center

• Student Research Assistant

  • Dec 2011 - May 2015

  Las Vegas, NV Researched existing scientific literature to develop goals and expectations for experimental outcomes. Prepared and loaded samples into a Diamond Anvil Cell for Raman spectrum analysis and performed experiments using LabSpec software. Performed data fitting and analysis using a variety of tools including OriginLab and Python. Summarized data and generated graphs to support conclusions.