Solutions Consultant

• Feb 2019 - Present

Graphic Designer

• 2009 - 2019

Freelance graphic designer for an optical company. Job Responsibilities: • Generate marketing ideas & material to correlate with it • Merchandising and creation of material for merchandising • Graphic Design services including logos, business cards, stationary, newsletters etc • Social media marketing • Brochures & seasonal catalogues • Brand creation and development • Photo Retouching Freelance graphic designer for an optical company. Job Responsibilities: • Generate marketing ideas & material to correlate with it • Merchandising and creation of material for merchandising • Graphic Design services including logos, business cards, stationary, newsletters etc • Social media marketing • Brochures & seasonal catalogues • Brand creation and development • Photo Retouching

Customer Support Advocate

• Aug 2014 - Nov 2018

Customer support advocate for a global communication omni channel product. Helping bridge the gap for customers when issues arise and achieving success for their business requirements. Customer support advocate for a global communication omni channel product. Helping bridge the gap for customers when issues arise and achieving success for their business requirements.

Customer Service/ Sales Representative and Accounts manager

• Apr 2011 - Aug 2014

Macfixit is an online technology store which sells parts, upgrades and accessories for Apple related devices. I have a varied roll involving customer service, account management and administration services. Job Responsibilities • Online/ in store sales and customer service • General office duties • Daily retail store operations • Telephone inquiries and orders • Order selection & packing • Stock management including booking in stock received, stock handling in warehouse and supplier returns due to discrepancies. • Stock merchandising • Processing customer and supplier returns for faulty, damaged or not suitable items. • Handling of consumer, business and educational accounts from quotation through to delivery receipt and payment. • Liaising with suppliers in regards to stock, pricing, availability of items, special arrangements in regards to stock orders and drop-shipment of large orders direct to customer from supplier. • Liaising with sub-contractors to arrange technical works at customers requests • Liaising with freight operators to arrange shipping for large returns back to suppliers, orders shipping out to customers, payments and paperwork for outstanding shipments being held by Australian Customs. • Graphic Design including flyer’s, magazine advertisements, brochures, business cards, eNewsletters etc • Photography including product shots and photo editing for online or printing purposes • Generating new or re-inventing the way current things are processed or handled so as to improve performance, time and quality of service etc • Sourcing new products or suppliers from various countries and avenues • New product promotion and advertising to generate new sales with new or existing customers via various means of networking. • New product and specials promotions to existing business and educational accounts according to their needs and interests. • Social media engagement and marketing via online and in store avenues Show less

Bar Attendant/ Administration Assistant

• 2008 - 2011

Experience with bar & bottle shop operation and customer service with the hospitality and public sector. Job Responsibilities: • Register operations • Customer/ bar service • Telephone enquiries and hotel bookings • Stock filling • End of day reconciliation • Merchandising • General housekeeping duties • Office duties including banking, payroll, accounts receivable and payable, MYOB and other various administration services • Daily operations of hotel • Poker machine & TAB operations • RSA & RCG compliant • Graphic Design including Logos, advertisements, newsletters etc • Brand promotion and development. Note: This is a family owned business and I do freelance work from time to time when applicable. Show less

Apple Product Professional/Sales

• May 2008 - Jan 2009

Retail sales of Apple and third party hardware and software. Job Responsibilities: • Experience with retail sales within the technology sector. • Customer service of retail sales and orders • Telephone enquiries and orders • Stock fill • End of day reconciliation • Stocktake of merchandise • Merchandising • Office duties including banking • General housekeeping duties • Daily operations of retail store • Reach monthly KPI targets • Assist client from quotation through to delivery and installation Show less