Tax Analyst

• Sep 2023 - Present

Relationship / Sales Manager

• Jun 2023 - Sep 2023

Few contributions made include: - Successfully increased sales revenue by 20% over the course of three months through strategic sales efforts and client relationship management. - Acquired 25 new high-value clients, resulting in a 15% expansion of the customer base within the first 3 months - Improved customer retention by implementing a dedicated customer support system/implementation strategies, reducing churn by 5% over the previous year - Led the expansion into two new residential estates, resulting in a 20% growth in the customer base. - Established strategic partnerships with a key real estate developer, resulting in a 20% increase in new customer sign-ups Successfully executed 5 outreach campaigns resulting in a 15% increase in lead generation and conversion rates Show less

Operations Supervisor

• Aug 2022 - May 2023

- Collaborated with a team of 15 people to ensure operational flow within active sites therefore increasing client and customer satisfaction by 20% - Developed and implemented databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality by 15%. - Collaborated with a team of 15 people to ensure operational flow within active sites therefore increasing client and customer satisfaction by 20% - Developed and implemented databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality by 15%.

Operations Supervisor

• Jan 2022 - Jun 2022

- Led a team of 24 professionals, including facility officers, site technicians, and vendors, who increased stakeholder satisfaction and occupancy retention rate by 13% through the proper scheduling and prioritizing of maintenance requests across all residential properties - Ensured the safe and successful execution of all Facility management activities, by managing vendor delivery and workflow processes thus improving KPI and SLA compliance. - Led a team of 24 professionals, including facility officers, site technicians, and vendors, who increased stakeholder satisfaction and occupancy retention rate by 13% through the proper scheduling and prioritizing of maintenance requests across all residential properties - Ensured the safe and successful execution of all Facility management activities, by managing vendor delivery and workflow processes thus improving KPI and SLA compliance.

Engineer Intern

• Mar 2020 - Aug 2020

- Designed training and peer-mentoring programs on health and safety for the incoming interns reducing workplace hazards by 20% - Worked in a team of 12 engineers and technicians to diagnose and implement solutions to - Designed training and peer-mentoring programs on health and safety for the incoming interns reducing workplace hazards by 20% - Worked in a team of 12 engineers and technicians to diagnose and implement solutions to

Summer Intern

• Jun 2015 - Sep 2015