Experience

ACC Technical Services
• United States
• Information Technology & Services
• 1 - 100 Employee
• Network Administrator

  • Nov 2019 - Present


Hargray Communications

• United States
• Telecommunications
• 700 & Above Employee

• Network Administrator

  • Mar 2016 - Nov 2019

  I work in the Data Center Managed Services (DCMS) department at Hargray Communications as a Network Administrator and Field Engineer. I have experience at multiple IT managed service companies and am proficient in several RMM tools. Core Duties include: ∙ IT support and advice relating to technical issues involving both Microsoft's core business applications and Mac environments, as well as virtual infrastructures built on Citrix, Microsoft, and VMware ∙ Support and deployment services for server-related technologies: Windows Server 2008-2012, VMware Virtualization plus complex server troubleshooting ∙ Implement and support disaster recovery solutions ∙ Remote access solution implementation and support: Remote Desktop Services, Citrix, VPN ∙ System documentation to include Customer IT Reviews and Recommendations ∙ Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages ∙ Travel to customer sites to perform work (you must provide your own vehicle) ∙ Maintain familiarity with industry best practices and emerging technologies and trends ∙ Work with our Service Coordinator to maintain efficient schedules and time utilization ∙ Work with our Customer Account Managers and Service Manager to consistently serve beyond customer expectations ∙ Communicate effectively within the Service, Sales, and Administration Teams Show less



Tier3MD

• United States
• Information Technology & Services
• 1 - 100 Employee

• Field Engineer

  • Jul 2014 - Mar 2016

  Providing full service IT and EMR Solutions for medical practices. Providing full service IT and EMR Solutions for medical practices.


Tweaks By Geeks
• United States
• Information Technology & Services
• 1 - 100 Employee
• Computer Technician

  • Aug 2011 - Apr 2014

-
• United States
• Restaurants
• 1 - 100 Employee
• Computer Technician

  • 2014 - 2014