Experience

Hampton Inn & Suites Aguascalientes

• Mexico
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2022 - Present

  Managing the hotel's ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded Leadership of all key property issues including capital projects, customer service. Financial analysis to drive revenue, future profitability and maximum return on investment Management of PNL and annual forecast. Ensures the development and execution of strategic sales and marketing initiatives. Achieving of fair-share of REVPAR Index in the operations Provide effective leadership to hotel team members. Ensure costs are controlled and revenue opportunities are effectively sourced and delivered Manage and develop the hotel's executive team to ensure career advancement and effective succession planning within Hilton Communicates with hotel owners and corporate offices, as required. Show less



Best Western® Hotels & Resorts

• Netherlands
• Hospitality
• 1 - 100 Employee

• General Manager

  • Feb 2020 - Mar 2022

  Manage oversee hotel remodelation, restoration of the Hotel operations on a day to day Increase of the hotel standards by 98% percentile score. Maximizing resources and allocation personnel into the proper areas Develop and implement a budgeting plan per department for short- and long-term planning. Review and approve all expenses, regularly review all major expenses to assure that money is wisely expended. Reduction of the restaurant expenses by 49% Development and execution of strategic sales and marketing initiatives Training, management of the personnel Direct the identification, sales efforts, and relationships with individual travel producers including travel management accounts, retail travel agents, bed banks, consortiums, channel management accounts and wholesalers. Interview, select, train, schedule, coach, and support associates, ensuring their performance. Implementation of detail job description of the personnel and contingency plans Draw out policy to establish safe standards for hotel guest and personnel with the contingency for COVID-19 Develop customer accounts to drive business into the specific hotel/cluster and to increase customer share in all revenue streams Show less



Hilton Dual Homewood Suites & Hampton by Hilton Monterrey Apodaca

• Gerente General

  • Sep 2018 - Feb 2020

  Operations Responsible for the Hotel opening and day-to-day operation of the hotel with an emphasis on sales, financial management, development and training of employees and quality assurance. Maximize room revenues by anticipating and planning for market shifts; develops and monitors strategic marketing prospects. Develop, implement, and monitor annual business and marketing plans, monitor implementation of the plan action steps. Develop the annual budget and make recommendations for capital improvements to enhance the assets of the company and brand loyalty. P&L Responsability Ensuring guest experience in major events, weddings, office events, etc. Delivers results that contribute to the mission and success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction. Ensure compliance with all brand standard requirements all the time, achieving the highest score on both brands with Outstanding mentions. Managing Restaurant and bar operations Budgeting and Forecasting Monthly review of financial statements to correct problems, assure spending is in line and to plan for future business. Review and approve all expenses, regularly review all major expenses to assure that money is wisely expended. Review controls and always assure adherence to protect the hotel's property/asset. Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas. Assure recommendation and implementation of price increases on a timely basis. Maintain credit policies at Front Office, Sales and Catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts. Develop and implement creative local marketing channels and coordinate the sales team Prepare company contracts for the hotel in accordance with current business and pricing conditions Show less



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• • May 2014 - Sep 2018

  Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours.Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HH core values.Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests and ensure internal audit standards are met.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.Ensure compliance with all brand standard requirements all the time with outstanding mentions in a row. Show less

• • Jul 2009 - May 2014

  Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Communicate and maintain a positive rapport with associates and guests, connecting regularly with staff, corporate and ownership.Oversee the property accounting functions including but not limited to Accounts receivable, house bank audits, petty cash, and tax.Monitor and maintain the front office systems and equipment to ensure optimum performance.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Show less

• • Jan 2009 - Jul 2009


Papelerama
• Consumer Electronics
• Gerente General

  • Feb 2004 - Dec 2008