Developer

• Jun 2021 - Present

Developing "Crumbs: simple CRM for Jira and JSM" in React JS on AWS cloud infrastructure: https://marketplace.atlassian.com/apps/1222515/crumbs-simple-crm-for-jira-and-jsm?tab=overview&hosting=cloud🟣 JavaScript 🔵 React 🔴 Forge

Junior Developer

• Mar 2020 - May 2021

Technical Consultant

• Jul 2019 - Feb 2020

2nd Tier Service Desk Analyst (DMS | PA)

• May 2019 - May 2019

1st Tier Service Desk Analyst

• Jan 2018 - May 2019

Senior Software Support

• Mar 2015 - Mar 2018

• Coaching and training new team members. Supervising, validating and verifying. • Tier 2 responsibilities: handling escalations & providing DLCs, virtual currency and replacements. • Performing initial diagnosis of incidents and attempt at resolution (first line fix) e-mail & phone. • Escalating to developers or 3rd parties for PC, PS3/PS4, Xbox 360/One, iOS, Android. • Setting up new user accounts / profiles and dealing with password issues. • Coaching and training new team members. Supervising, validating and verifying. • Tier 2 responsibilities: handling escalations & providing DLCs, virtual currency and replacements. • Performing initial diagnosis of incidents and attempt at resolution (first line fix) e-mail & phone. • Escalating to developers or 3rd parties for PC, PS3/PS4, Xbox 360/One, iOS, Android. • Setting up new user accounts / profiles and dealing with password issues.

Service Desk Analyst

• Mar 2014 - Mar 2015

- Initial analysis and troubleshooting of systems / network problems and solving hardware / software faults in a multi-client service desk supporting more than 30.000 users globally. Providing first line assistance / remote assistance, including procedural documentation and relevant reports. - Setting up and managing starters / leavers requiring access to several interconnected services such as Active Directory, Outlook / Exchange, Office 365, Citrix, Juniper, Airwatch, Cisco VPN access, RSA SecurID, etc. - Considerable vast knowledge of Microsoft Office XP/WIN7/2003 and 2010 - Word, Excel, Outlook & PowerPoint in addition to Lotus Notes, Lotus Smart-suite, Google Docs and other open-source office suits. Show less

Software support

• Sep 2013 - Mar 2014

• Performing initial diagnosis of incidents and attempt at resolution (first line fix) e-mail &phone.• Escalating to 2nd line or 3rd parties for PC, PS3/PS4, Xbox 360/One, mobile, etc.• Setting up new user accounts / profiles and dealing with password issues.

Seconded Team Leader - Senior QA Software Tester

• Jul 2011 - Sep 2013

• Achieved senior for localization, compliance, certification & functionality multiplatform tester.• Logging details of errors found, proofreading & providing improvements as well as translations.• Performing systematic compliance testing/certification testing for Sony, Nintendo and Microsoft.• Organising and managing a team of international testers (Europe-Asia).• Holding additional responsibilities such as confirmation and validation of defects in JIRA software, verifying working hours, training and communication with clients including reports. Show less

Trainee

• 2003 - 2003