Muhammad Cheema
DevOps Engineer at Databuoy Corporation- Claim this Profile
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Urdu Native or bilingual proficiency
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English Native or bilingual proficiency
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Punjabi Professional working proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Credentials
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Microsoft Office Specialist Master Certification (MOS)
MicrosoftMay, 2016- Nov, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)May, 2020- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAJan, 2020- Nov, 2024
Experience
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Databuoy Corporation
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United States
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Public Safety
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1 - 100 Employee
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DevOps Engineer
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Sep 2022 - Present
• Provision Jenkins Server and Pipelines for CI/CD on AWS using EC2 instances. • Automate server provisioning using ansible playbooks. • Collaborate with firmware engineers and web developers to deploy updates to hybrid cloud and edge IoT sensor infrastructure. • Attend weekly Company-wide stand-up calls to review incidents and document steps taken and metrics collected from Grafana. • Use Jira for ticket management and Google Docs/Github Docs for collaboration. • Automate tasks and fix bugs on multiple projects, documenting processes along the way. • Monitor performance and statistics with Grafana and internal tools. • Configure and manage network infrastructure, including 802.1x auth setup on Ubuntu server.
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ATPCO
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United States
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Airlines and Aviation
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400 - 500 Employee
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Senior Analyst, Support
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Mar 2021 - Sep 2022
• Maintained document templates for customer reports and collaborated with Configuration Management (CM) teams using Jira, Confluence, and SharePoint to follow the Software Development Life Cycle (SDLC) and ensure proper server maintenance and patching. • As a Senior Analyst, trained new employees and created workflows/runbooks using Microsoft Office documents uploaded to SharePoint • Leading Major Incident Communication Channels as a first line of defense for all customer-facing applications supported by ATPCO, responsible for documenting the timeline of each incident and steps taken to resolve any errors and mitigation procedures for the procedure • Monitored all processes and scheduled jobs for Mainframe and Distributed Systems environments, including subscriptions and batch jobs, ensuring successful completion within allotted timeframes and error-free. • Resolved job failures in production, staging, and development environments, or escalated them to the proper internal team or client for further work.
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Amazon Web Services (AWS)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Data Center Technician L3
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Oct 2019 - Mar 2021
• Utilized Amazon's internal WikiMedia-based Wiki to create runbooks supporting technicians globally in managing specific server types located in Amazon Datacenters constructed between 2014 and 2020. • Led a critical project related to the S3 service, successfully repairing over 300 S3 fleet hosts in a us-east-1 availability zone, resulting in cost savings exceeding $40 million. • Served as the on-call responder for high-severity major incidents, including Rack-Downs, that could impact over 500 customers simultaneously. • Collaborated with other technicians, engineers, and core AWS service managers, including EC2 and S3, to resolve critical incidents and ensure the continuity of essential services. • Diagnosed and remediated network, software, and hardware errors, replacing and configuring necessary components such as motherboards, CPUs, and Network Interface Cards.
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The College Board
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United States
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Education Administration Programs
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700 & Above Employee
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Support Center Specialist
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Aug 2019 - Oct 2019
- Successfully built over 3,200 Windows 10 machines within the initial month of the project, spanning multiple regions from California to New York. - Utilized the ServiceNow ticketing system to manage assets and AirWatch for device management and maintenance, ensuring smooth and efficient operations. - Utilized AD Manager and Active Directory to assign roles and grant access to corporate employees, ensuring seamless access control and accountability. - Coordinated with each corporate employee on their assets and tickets through Microsoft Teams, offering remote support and troubleshooting to maintain productivity and efficiency.
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Best Buy
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Retail
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700 & Above Employee
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Sales Consultant
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Aug 2018 - Jul 2019
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels. - Established new customer accounts through perseverance, dedicated cold calling and exceptional service. - Top-performer consistently throughout several months in a row, competing with full-timers while working as a part-timer - Working with Magnolia Design Center in a collaborative environment to complete complex projects relating to building home theatres and constructing essential networking resources - Tasks also included creating tickets for geek squad repair agents where appointments were set for clients regarding their tech products and even vehicles - Provided service over telephone which included setting appointments for clients, looking at inventory stock counts, confirming appointments, checking time availability for repair agents, and any other basic troubleshooting issues that a customer would come to have with their products bought from best buy or related to the products of best buy
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EnvoyHealth
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Information Technology Asset Management
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Jun 2019 - Jun 2019
- Contract job for recording MAC addresses and service tags for all company IT assets including computers, telephones, monitors, and various other items - Service tags and MAC Addresses were put in a spreadsheet and were then used through the product company's website to see the expiration data on the warranties for each product - Worked in two separate company buildings and ensured that all assets were accounted for and were correctly inserted in the company database - Worked as a one-man team for the entire project with one supervisor who guided me to both buildings and gave information on what assets to cover over an area.
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Safeway
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Retail
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700 & Above Employee
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Cashier / Customer Service Supervisor
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Sep 2017 - Aug 2018
- Processed payments by check, cash, debit and credit and maintained accurate drawers. - Completed all point of sale opening and closing procedures, including counting the contents of the cash register. - Supervise Each cashier and self-checkouts, making sure that there are no issues with the operating systems and troubleshooting all basic functionality issues - Processed payments by check, cash, debit and credit and maintained accurate drawers. - Completed all point of sale opening and closing procedures, including counting the contents of the cash register. - Supervise Each cashier and self-checkouts, making sure that there are no issues with the operating systems and troubleshooting all basic functionality issues
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Education
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2022 - 2024
George Mason University
Bachelor's degree, Information Technology -
2018 - 2020
Northern Virginia Community College
Associate's degree, Information Technology -
2014 - 2018
Herndon High School
High School Diploma, General Studies
Community
