Experience

Extensiv

• United States
• Software Development
• 100 - 200 Employee

• Senior Implementation Manager

  • Apr 2022 - Present



3PL Central, an Extensiv Company

• United States
• Software Development
• 1 - 100 Employee

• Implementation Manager

  • Mar 2021 - Apr 2022



DesktopShipper

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Implementation Specialist

  • Apr 2019 - Mar 2021

  -Implemented over 150 new and existing clients, ranging from small business to large volume fulfillment centers -Developed and maintained long lasting business relationships with major carrier partners such as USPS, DHL (eCommerce and Express), FedEx, OSM, Pitney Bowes, and Wizmo -Gained a technical understanding of market integrations (i.e., API’s) such as Amazon, Shopify, Etsy, eBay, Veracore, 3PL Central, and Big Commerce -Effectively coordinated large scale projects with industry partners and our development team to migrate new and existing clients and meet urgent deadlines -Self-taught HTML, JSON, and XML with the purpose of reducing the response time for packing slip request and creating e-mail templates for multiple clients -Assisted in the creation of a company wide software knowledgebase which helped train new staff as well as new and existing clients -Provided supplementary technical assistance, such as Printer, CubiScan, and ScanGun assistance, to clients with varying degrees computer literacy -Worked hand-in-hand with developers as a new feature (QA/QC) tester and developed solutions and/or workarounds for observed issues -Successfully handled the unprecedented growth of online shoppers (due to COVID) by using excellent time-management skills Show less



Uline

• United States
• Wholesale
• 700 & Above Employee

• Freight Clerk

  • Jun 2016 - Feb 2019

  · Two-time Safety Employee of the Month for identifying a hazardous condition and putting safety lights on the rear of equipment to warn pedestrian when vehicles exit trailer docks· Nov. 2017 and Aug. 2018 Employee of the Month for assisting other departments during times of extremely high volume and low staffing · To solve delays in communication and transportation, I implemented a new reporting system which identified areas of lost time helping to improve the process time· Maintain vigilance on outstanding problems by communicating with other clerks establishing an effective team· Follow up with departments regularly to identify areas of improvement or opportunities for guidance· Provide reliability by researching issues and proposing solutions in a timely manner. · Trained new hires, managers, and cross-department employees on order creation, inventory management software, and department franchise model· Coordinate with international shipment brokers to process and make corrections to PARS documents· Monitor reports of productivity and order volume to maintain adequate staffing and to achieve production goals · Maintain inventory counts by adjusting and creating transfer POs and researching pick errors and chase tasks· Ensure outbound/inbound timelines for carriers are met by tracking shipments and updating notes regularly Show less

• General Warehouse

  • Mar 2014 - Jun 2016

  · Four-time Employee of the Month for above average attendance, error rating, and daily production· Achieved an error rate of 0.025% exceeding the daily parcel department goal of 0.04% error and I achieved an error rate of 0.03% in the freight department where the goal was 0.06% error· Exceeded the daily production goal of 225 lines by an average of 100 lines per day in parcel and attained similar production values in freight· Assist teammates with technique and verification steps to achieve department goals Show less



Boys and Girls Clubs of South Puget Sound

• Tacoma, WA

• Education Specialist

  • Nov 2013 - Mar 2014

  · Provide assistance with homework for children ages 5-10 after school · Supervise a classroom with 20-35 children and create engaging activities to keep them quiet and calm while others are studying · Trained to identify and properly notify authorities if I saw behavioral symptoms typical in abuse, bullying, or neglect · Provide assistance with homework for children ages 5-10 after school · Supervise a classroom with 20-35 children and create engaging activities to keep them quiet and calm while others are studying · Trained to identify and properly notify authorities if I saw behavioral symptoms typical in abuse, bullying, or neglect



U-Haul

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Mar 2014

  · Maximize the utilization of company equipment using software to coordinate equipment rental scheduling · Provide customer satisfaction by interacting with customers both face-to-face and over the phone · Deescalate stressful situations by creating a courteous and friendly atmosphere and providing quick assistance · Verified transactions and cash in drawer matched to decrease error or theft and performed money drops to banks · Maximize the utilization of company equipment using software to coordinate equipment rental scheduling · Provide customer satisfaction by interacting with customers both face-to-face and over the phone · Deescalate stressful situations by creating a courteous and friendly atmosphere and providing quick assistance · Verified transactions and cash in drawer matched to decrease error or theft and performed money drops to banks



Metro Parks Tacoma

• United States
• Recreational Facilities
• 100 - 200 Employee

• Citizen Scientist

  • Jun 2012 - Sep 2012

  · Collected, Disseminated, and Presented species composition data for the Tacoma Nature Center using ArcGIS and NatureMapping software · Learned about dietary restrictions and behavior by handled and feeding the center's exhibit animals · Performed public outreach at beach events and spoke with families and in classrooms to share my research on aviary species and to promote nature reserves and watersheds · Created a welcoming and safe environment for all guests by enforce rules on pets smoking and provided additional information as to alternative parks more suitable for pets Show less