Senior Relationship Officer

• Mar 2023 - Present

Administrative Officer

• Dec 2022 - Mar 2023

Administrative Officer

• Dec 2021 - Dec 2022

Administrative Office Specialist

• Dec 2021 - Dec 2021

Administrative Officer

• Nov 2020 - Dec 2021

Accomodation Manager

• Sep 2009 - Mar 2020

Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel❖ Provide customers with a list of available services and their accompanying prices and offer discounts when necessary❖ Assist clients in selecting the most appropriate service that best meet their specifications and needs❖ Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement❖ Monitor the customer service quality of the hotel to ensure customers are tended to appropriately❖ Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties❖ Process and facilitate requests for customized services such as room redecoration, equipment, and switch❖ Coordinate and organize the details of an event such as catering, lodging, seating, and security❖ Resolve and quell misunderstandings within a hotel premises❖ Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals❖ Set annual budgets and implement strategies effective for achieving set targets❖ Conduct assessment of sales performance to make necessary adjustments to increase patronage.❖ Plan, implement, and manages areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision❖ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards❖ Maintains positive attitude towards guests and associates by being friendly and courteous. Provide guests assistance as needed Show less

Front office supervisor

• Sep 2006 - Aug 2009

Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job ❖ Identify and resolve guests problems efficiently and resolve to the guest satisfaction❖ Performed and ensured efficient prices of all express check outs. Assisted front desk and prepared hotel for sold out nights ❖ Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences

Guest service agent

• Sep 2005 - Aug 2007