Experience

Century Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Training and Development Specialist

  • Feb 2021 - Present



Westpark Elim Church

• Cleveland, Ohio, United States

• Social Media & Communication Coordinator

  • Jan 2021 - Present



Flotography Photography

• Cleveland, Ohio, United States

• Photographer

  • Jan 2020 - Present



Firefighters Community Credit Union (FFCCU)

• United States
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • Mar 2017 - Jan 2021

  •​Provide leadership, coach, train, and manage performance of branch staff •​Ensure branch operational integrity and compliance in all branch policies and procedures •​Provide consistent quality customer service to both internal and external customers that meets or exceeds established standards •​Ensure that team members exceed customer satisfaction expectations and sales goals •​Develop ideas to promote the Credit Union’s vision to enhance financial and membership growth •​Responsible for communicating, implementing and training the team in all changes to policies and procedures •​Follow loan policy and procedures to make underwriting decisions •​Loan Processor •​Grow a Mortgage pipeline and obtain necessary documentation for RESPA Show less



Cardinal Credit Union

• United States
• Banking
• 1 - 100 Employee

• District Manager

  • Nov 2014 - Mar 2017

  • Monitor daily operations, streamline internal process, and ensure quality control and execution of daily tasks • Develop and implement policies and procedures • Creator of all procedure manuals for the company such as; teller, loan officer, imaging department and management • Build and develop a strong staff by providing individualizes training • Monitor all operation and training for new company mergers • Oversee the process and activities of 9 branches and 65 employees • Create and implement long term business plan to ensure continuity of business operations Help branches maintain assigned budget by using reports and math skills • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses • Collaborate with heads of other units to develop best practices for success • Delegate tasks to develop team members • Work diligently to keep employees motivated, resolve conflicts and make hard decisions • Responsible for hiring and training of new branch managers, loan officers, call center representatives and tellers • Ability to make hard and fast decisions is critical issues • Speaking and leading large group of employees, in a meeting and trainings • Responsible for reports, development plans and annual reviews • Travel and schedule branch visits throughout the region • In charge of all branch invoice approval • Monitor all access to the companies system • Arrange maintenance for all branches Show less