Experience

Instarama

• India
• Software Development
• 1 - 100 Employee

• Head Of Operations

  • Jan 2016 - Present

• Head of Business/Technical Operations

  • May 2015 - Present

  1.Make decisions for operational activities and set strategic goals2.Advising on best practice from a customer perspective throughout from pre-sales to after sales. 3.Attend and actively participate in Senior Management Team meetings, including those with External Sales team to review targets and growth of the internal sales function. 4. Act as the focal point for the collection and presentation of customer data, ensuring improvements in service and process are based on effective analysis, and the interpretation of relevant data 5. Plan and monitor the day-to-day running of the business6. Prepares budgets, schedules, and other organisational reports as required7. Review financial information and react accordingly to maximise profitability8. Supervise staff and management from various departments and provide constructive feedback through regular assessments.9. Carry out operational targets and pushing forward performance levels within the company.10. Responsible for keeping your team motivated and lead recruitment Show less

• Head of Business/Technical Operations

  • Sep 2017 - Sep 2017



Tata consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer

  • Dec 2012 - Apr 2015

  1. ASP DOTNET Development for a major US based Health care organization 2. Test Analyst - Automated testing using Load Runner 3. Agile methodology - Scrum call handling 4. Salesforce CRM basics 1. ASP DOTNET Development for a major US based Health care organization 2. Test Analyst - Automated testing using Load Runner 3. Agile methodology - Scrum call handling 4. Salesforce CRM basics