Experience

Opticomm

• Australia
• Telecommunications
• 1 - 100 Employee

• Network Operations Engineer

  • Aug 2023 - Present



Uniti Group Limited

• Australia
• Telecommunications
• 1 - 100 Employee

• Service Assurance Officer

  • Jan 2023 - Aug 2023

  Telecommunications company engaged in providing internet and telco services to residents and businesses across Australia. • Provided advanced technical support to customers, diagnosing and resolving complex internet connectivity issues. • Configured and optimized networking equipment (routers, switches, modems) and SIP/ Phone System to ensure reliable network performance. • Take technical escalations from our Level 1 Support team. • Conducted network performance analysis and implemented necessary changes to improve network stability and speed. • Collaborated with cross-functional teams to troubleshoot and resolve network outages and service disruptions. • Educated customers on network troubleshooting techniques and best practices. • Book installations and fault service calls with the fields team, assist installers in troubleshooting existing faults, remote configurations of networking equipment. • Documented and maintained accurate records of customer interactions and issue resolutions. Show less



Rocksia Hotel

• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Jul 2019 - Jul 2022

  Delivering excellent customer service across all facets of the business• Maintaining knowledge of venue compliance, regulations, and venueoperations.• Improving staff knowledge and skill set to improve customer engagement.• Motivate staff to work efficiently and assist them if they don't understandprocesses and procedures.• Developing creative promotions and venue initiatives.• Maintaining accurate information on product and service availability.• Showing initiative and proactively assisting the management team. Show less

• Food And Beverage Supervisor

  • Jun 2019 - Jul 2022

  • Provided information about menus and looked for opportunity to ‘up-sell’ products.• Assisted with accurate verification of transactions.• Received inventory, and provided food and beverage supplies.• Maintained accurate information of product and services availability.• Cleaned and sanitised work station and equipment.• Performed opening and closing duties as required.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Sep 2019 - Jan 2022

  • Deliver world class customer service to all customers by acting with a “customer comes first” attitude and responds to customer needs. • Act with integrity, honesty, and knowledge that promote the culture, values of the company. • Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard, and to set a positive example for the team. • Deliver world class customer service to all customers by acting with a “customer comes first” attitude and responds to customer needs. • Act with integrity, honesty, and knowledge that promote the culture, values of the company. • Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard, and to set a positive example for the team.



Classic Tech

• Nepal
• Technology, Information and Internet
• 100 - 200 Employee

• Technical Associate - L2

  • Aug 2017 - Jan 2018

  • Configuring, Verifying & Troubleshooting network related issues specific to Juniper & Cisco Network environment. • Research and Development on newly introduced of technologies& deployment. • Dealing with the problems faced by the customers. • Solving the problems and maintaining the standard service. • Providing the team spirit to work in the team. • Suggesting information about the product. • Maintaining customer record by updating account information. • Clarifying the complaints of customers and resolving service problems. Show less