Experience

Cumorah Academy

• Czechia
• Education Administration Programs
• 1 - 100 Employee

• Team Manager

  • Jan 2023 - Present

  •Directing a team of 15 cleaning training, ensuring efficient workflow and adherence to quality standards. •Training and Development continues for the cleaning team on techniques and safe procedures. • Developing work programmes, optimise productivity, prioritise tasks and ensure day-to-day operations. • Ensuring quality by setting cleaning standards and conducting regular inspections to identify areas for improvement. •Directing a team of 15 cleaning training, ensuring efficient workflow and adherence to quality standards. •Training and Development continues for the cleaning team on techniques and safe procedures. • Developing work programmes, optimise productivity, prioritise tasks and ensure day-to-day operations. • Ensuring quality by setting cleaning standards and conducting regular inspections to identify areas for improvement.



CaixaBank

• Spain
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Sep 2022 - Jan 2023

  • Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts • Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers • Responding to inquiries about account balances and other general customer service inquiries • Providing information about bank products and services to potential clients • Performing cash handling duties, such as processing payments from customers using automated teller machines (ATMs) or hand-held devices Show less



Kreidenweiße

• Germany

• Cleaner

  • Jul 2021 - May 2022

  • Servicing up to 3-4 facilities that required my services. • Training and educating other co-workers on how to provide cleaning services to different facilities. • Servicing up to 3-4 facilities that required my services. • Training and educating other co-workers on how to provide cleaning services to different facilities.



SIGMADOS

• Greater Madrid Metropolitan Area

• Surveyor

  • Apr 2021 - Jul 2021

  Collect specific information from specific groups, depending on the study being conducted. Collect specific information from specific groups, depending on the study being conducted.



Securitas Direct by Verisure

• Spain
• Consumer Services
• 700 & Above Employee

• Call Center Representative

  • Aug 2020 - Dec 2020

  • Receiving over 100+ back-to-back inbound calls of customer leads who were interested in buying a security system. • Organising and scheduled 15-20 technicians a day who needed to install security systems to new customers. • Using the Securitas system to see whether the clients need an upgrade, review information about their system, and created emails about the calls that were missed for reports. • Receiving over 100+ back-to-back inbound calls of customer leads who were interested in buying a security system. • Organising and scheduled 15-20 technicians a day who needed to install security systems to new customers. • Using the Securitas system to see whether the clients need an upgrade, review information about their system, and created emails about the calls that were missed for reports.



SPECIALDENT

• Getafe, Comunidad de Madrid, España

• Dental Clinic Receptionist

  • May 2020 - Aug 2020

  • Assisting patients to fill out information forms. • Preparing patients’ charts and daily schedules for the dental staff. • Scheduling follow-up appointments and providing telephonic reminders. • Assisting patients to fill out information forms. • Preparing patients’ charts and daily schedules for the dental staff. • Scheduling follow-up appointments and providing telephonic reminders.



Grupo Vips

• Spain
• Restaurants
• 700 & Above Employee

• Waitress

  • Jul 2018 - Oct 2018

  • Coordinating multiple client orders with kitchen staff • Working together with waiters and kitchen staff to provide effective and quick service. • Reaching sales goals when we had to promote and sell new products. • Working under high levels of stress when serving up to 30 clients in different sectors of the restaurant • Coordinating multiple client orders with kitchen staff • Working together with waiters and kitchen staff to provide effective and quick service. • Reaching sales goals when we had to promote and sell new products. • Working under high levels of stress when serving up to 30 clients in different sectors of the restaurant



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• Volunteer

  • Nov 2015 - May 2017

  •Leading and motivating groups of up to 20 volunteers from different countries. •Scheduling and set up training for volunteers and accomplishing goals as a team. •Teaching Spanish as a second language to students of different countries. •Adapting quickly to moving to new locations, colleagues and positions. •Leading and motivating groups of up to 20 volunteers from different countries. •Scheduling and set up training for volunteers and accomplishing goals as a team. •Teaching Spanish as a second language to students of different countries. •Adapting quickly to moving to new locations, colleagues and positions.