Duty Manager

• Aug 2016 - Present

Supervisor / Acting Duty Manager

• Aug 2015 - Sep 2016

*Learn to address customer concerns and complaints promptly and proffesionally *Respond to customer needs and requested in a timely manner. *Manage incoming and outgoing mails and also guest's request through reservation email. *Post charges and do master pay rooms for the date itself *Plan and assign schedules for assistant level staffs *Supervise associates in their assigned job duties *Learn to address customer concerns and complaints promptly and proffesionally *Respond to customer needs and requested in a timely manner. *Manage incoming and outgoing mails and also guest's request through reservation email. *Post charges and do master pay rooms for the date itself *Plan and assign schedules for assistant level staffs *Supervise associates in their assigned job duties

Front Office Assistant / Senior Front Office Assistant

• Mar 2014 - Aug 2015

*Responsible for the daily operation of the information desk including cash-handling, sales transaction and a good working knowledge of current and upcoming *Issues key with procedures, give out at all hand's information and all the direction also and welcome guests to the union. *Uphold the strong customer service standards of dress, greetings, phone calls and expectation. *Responsible for the daily operation of the information desk including cash-handling, sales transaction and a good working knowledge of current and upcoming *Issues key with procedures, give out at all hand's information and all the direction also and welcome guests to the union. *Uphold the strong customer service standards of dress, greetings, phone calls and expectation.

Intership

• Jun 2013 - Dec 2013

I've worked there as an intern , learned a lot new experience. It so useful for my education coursework as well. I'm glad to get knowledge in hotel line especially at front desk. My main tasks given there as Guest Service at Clubhouse and Receptionist at Resort Hotel. And I do training for Operator for 2 weeks and Lobby Lounger for 1 weeks , those experience give me new thoughts and confident as if I became as a normal staff. I've worked there as an intern , learned a lot new experience. It so useful for my education coursework as well. I'm glad to get knowledge in hotel line especially at front desk. My main tasks given there as Guest Service at Clubhouse and Receptionist at Resort Hotel. And I do training for Operator for 2 weeks and Lobby Lounger for 1 weeks , those experience give me new thoughts and confident as if I became as a normal staff.