Experience

Université du Québec en Outaouais

• Canada
• Higher Education
• 400 - 500 Employee

• University Assistant

  • Aug 2020 - Present



UNIVERSITY OF OTTAWA

• PHD IN INFORMATION TECHNOLOGY

  • Sep 2015 - Aug 2020



HIGH INSTITUTE OF MANAGEMENT

• HIGH INSTITUTE OF MANAGEMENT OF TUNIS

• UNIVERSITY ASSISTANT

  • Sep 2012 - Jun 2014

  Responsible for tutorials and practicall in the following modules : ➢ Operating System (O.S); An O.S manages the computer's memory, processes and all of its software and hardware. In this module we presented the types of O.S, components, concurrency and synchronization, memory management, processor Scheduling (First-Come, First-Served, Round-Robin, Shortest Job First ).. ➢ Software Architecture (S.A); S.A is the set of structures needed to reason about the software system, and comprises the software elements, the relations between them, and the properties of both elements and relations... In the practical task, we focused on ‘Symfony’ Framework. ➢ Data Base Management System (DBMS); DBMS is designed to allow the definition, creation, querying, update, and administration of databases. In the practical task, we focused on SQL language. Show less



DECOLUX

• DECOLUX TUNIS

• HR & Communications Manager

  • Mar 2012 - Sep 2012



3 G Business

• 3 G BUSINESS

• TELEMARKETER

  • Jan 2012 - May 2012

  ➢Contact new and existing customers by phone for the purpose of promoting/selling Maintenance agreements. Follow established guidelines and procedures in communicating with the customer, selling the features and benefits of Maintenance agreements, and closing the sale. ➢Respond to customer inquiries and address concerns. Document customer complaints (eg. product quality issues, repeated service calls) and forward to a Regional Customer Service Representative Team. Arrange for a Service Technician appointment for a home visit as required. ➢ Update or correct customer files as necessary, eg. address or name changes, etc. Show less