Account and Social Media Manager

• Jan 2022 - Present

Social Media Marketing Manager

• May 2021 - Dec 2021

Customer Service Specialist

• Oct 2017 - Feb 2019

• Processed orders, forms, applications and requests. • Organize workflow to meet customer timeframes. • Identify and assess customers’ needs to achieve satisfaction. • Communicate and coordinate with internal departments. • Follow up on customer interactions. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Keep records of customer interactions and transactions. • Record details of inquiries, comments and complaints. • Record details of actions taken. • Prepare and distributed customer activity reports. • Handle customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution Kept records of customer interactions, processed customer accounts and file documents. Show less

Sales - Agent Activation/Order Processing Associate

• Nov 2014 - Oct 2017

•Supervised all workflow associated with order picking, packing and delivery of all items from start to customer. •Monitored successful Gross to Net margins. •Ensured there is the flawless execution of orders with help of the inventory management team and logistics to follow up on goods selection and delivery for customers. •Inter-department negotiation and bargaining to ensure the best price. •Constant follow-up and customer satisfaction on delivered items. •Handled and facilitated customer returns, refunds and issues. •Wrote monthly reports on sales for the region and meeting with management in accessing the quarterly performance of other sales representatives. Show less