Experience

JOS ELECTRICITY DISTRIBUTION PLC

• 1 - 100 Employee

• Regional Supervisor Customer Care & Relationship Mgt Otukpo Benue state

  • Apr 2020 - Present

• Customer Care Officer

  • Jan 2014 - Aug 2022

  • Dealing Directly with customers either by telephone or face to face• Handling and resolving customer complaints• Interpreting customer’s electricity bills • Performing Customer verification by retrieving their information from customer database• Obtaining and evaluating all relevant information to handle product and service inquiry• Recording details of inquiries, comments and complaints• Keeping records of customer’s transactions• Maintaining customer database e.g. by updating customer’s history report, by ensuring the computer systems are in good working condition.• Submitting monthly report of customer complaints stating the ones resolved and pending. .Raising Customer Adjustment Documents and Customer Record Maintenance Documents• Responding to customers’ letters of complaints through writing and/or telephone. Handling Application For Electricity Supply and Agreement Form



KARROX TECHNOLOGIES LTD

• Oracle DBA Faculty officer

  • Aug 2010 - Jul 2011

  • Evaluated the Oracle 11g database server hardware • Set up the database by installing the RDBMS on the server hardware (Red Hat Linux Operating System)• Planned the database and security strategy• Created and opened the database• Determined what data needed to be present in the system and how the data would be represented and organized• Created primary objects (tables, views, indexes, sequences) • Accessed the database by executing SQL statements on SQL*PLUS, Oracle Sql Developer or through Oracle Enterprise Manager to retrieve data or monitor database performance to locate bottlenecks and correct problem areas • Defined security checks and access restriction accordingly. Also performed data integrity checks on a regular basis.• Defined procedure for backup and recovery which includes specifying what data needs to be backed up, the periodicity for taking backups and also the medium and storage place for the backup data • Contributed to growth of the organization by ensuring projects were executed in an efficient manner.• Co-ordinated the ICT department of a primary school



Raybam ICT and Consultancy

• Instructor

  • Feb 2010 - Aug 2010

  Trained Clients on Linux+, SQL ; the implementation of oracle 10g database Trained Clients on Linux+, SQL ; the implementation of oracle 10g database