Experience

Kinnarps UK

• Architecture and Planning
• 1 - 100 Employee

• Account Manager

  • Feb 2021 - Present



Tsunami Axis

• United Kingdom
• Furniture
• 1 - 100 Employee

• Sales / account manager

  • Mar 2017 - Oct 2020

  • Worked closely with company leaders from multiple functions (e.g. product, sales, marketing and operations) to improve our product and serviceHelped our customers love the company even more by proactively offering best practice advice and creative product solutionsBuilt long-term relationships with customers by starting with deeply understanding their corporate UX and design goalsEffortlessly built account plans with our customers to retain and increase revenue within existing accountsLead proactive discovery conversations to uncover new opportunitiesLead commercial negotiations with our customers and managed the contract renewal processLead and contribute to team projects that will further refine our operationsWorked mainly with SME's on short sales cycles

• Sales Support Representative

  • Mar 2017 - Feb 2018

  Creating quotations using excel and bespoke internet based systemPrepare, manage and complete complex tender submissions Processing new sales leadsManaging the correspondence between the sales team and their clientsMonitoring customer accountsLiaising with accounts and ops teams to invoice completed projectsManaging deliveries and installationsProviding data and reports to help the sales teamKeeping track of sales targetsManaging liaison with project lead and accounts to ensure invoices correctSupporting snagging upon project completion



LQA

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Client services co-ordinator

  • May 2012 - Mar 2017

  • Provided assistance to clients in person, by email, or telephonically. • Scheduled meetings and telephone conferences between clients and management. • Coordinated the production of client-facing marketing materials. • Compiled and maintained records on client accounts. • Screen feedback and requests from clients and liaised with relevant departments within the organization to provide solutions. • Liaised with in-house teams to adjust service offerings and assess related costs. • Built and maintained close relationships with clients.



Future Directions Financial Services

• London, England, United Kingdom

• Finance Administrator

  • Apr 2011 - May 2012

  • Point of contact for IFA and planner. • Participate in team meetings, highlighting issues and owning actions through to resolution. • Answered client questions, ensuring their administrative needs were well provided for. • Dealt with client queries in relation to the website and any accounting functions required. • Point of contact for IFA and planner. • Participate in team meetings, highlighting issues and owning actions through to resolution. • Answered client questions, ensuring their administrative needs were well provided for. • Dealt with client queries in relation to the website and any accounting functions required.



Noodle One

• Wales, United Kingdom

• Supervisor

  • Oct 2007 - Apr 2011

  Organised the staff rota to ensure an equal share of working hours Dealt with customer complaints, service, as well as handling finance Organised the staff rota to ensure an equal share of working hours Dealt with customer complaints, service, as well as handling finance