Head, Human Resources

• Sep 2020 - Present

Head, Human Capital

• Aug 2018 - Aug 2020

• Successfully reduced paper-based operations and commensurate costs of paper by 50% by transitioning from manual HR systems into a fully integrated HRIS platform using Seamless HRMS. This improved analysis, reporting, and planning capabilities while streamlining daily HR functions.• Improved communication with employee representatives and management by 80% using periodic surveys, one on one feedback sessions, etc.• Develop corporate plans for a variety of HC matters such as compensation, benefits, health, and safety etc. • Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.• Oversee all HR initiatives, systems and tactics for staff strength of over 160 employees• Supervise the work of the HC team and provided guidance on all HR related matters• Monitor adherence to internal policies and legal standards• Deal with grievances and violations invoking disciplinary action when required• Anticipate and resolve litigation risks• Prepare periodic reports to Senior Management by analyzing data and using HR metrics• Maintain up-to-date knowledge about employment law as it relates to employee relations

Head Human Resources & Administration

• Mar 2016 - Aug 2018

• Introduced company’s first formal performance review program, creating a flexible and well-received process that was later adopted company-wide. Introduced metrics-based performance management system with a heavy emphasis on operational and behavioural results. Spearheaded value-add employee recognition and awards programs which improved employee engagement by 30% and dropped staff turnover by 12%• Accomplished customer service/ human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures• Developed and implemented HR policies, and ensured compliance with the core values of the company were upheld, particularly those regarding equal opportunity, disciplinary procedures, labour laws and statutory requirements• Played a key role in the structuring and implementing of programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation• Introduced a project based employment contract for specific roles thereby reducing annual employee cost by 25%• Reduced benefits costs through meticulous recordkeeping and avoidance of double counting with respect to employee benefits; as a result, total employee cost dropped by about 50%• Reduced administrative costs by 20% by introducing new processes to cut down on excessive cost such as fuelling of pool cars, diesel consumption, metered cost on electricity bills, etc.

Human Resources Business Partner

• Nov 2012 - Feb 2016

• Developed and implemented policies and manuals for the airline leading to the successful approval of the Air Operator’s Certificate (AOC)• Developed customer service/ human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures• Implemented effective expatriate management processes and ensured compliance on all Immigration and Embassy regulations• Played a key role in ensuring the successful launch of outstation offices. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives, and new-employee orientation• Developed HR policies & ensured they were implemented consistently, and that the core values of the company concerning people were upheld, especially those concerned with fairness, equal opportunity, disciplinary procedures, labour laws & statutory requirements and work-life balance• Introduced company’s first formal performance review program, creating a flexible and well-received process that was later adopted company-wide• Reduced benefits cost annually through meticulous record-keeping and ensuring that the company did not pay for benefits for which employees were ineligible• Managed placement of internal and external advertisements for vacant positions in newspapers/bulletins/social media i.e. LinkedIn, as required

Human Resources Supervisor

• Jun 2011 - Sep 2012

• Managed shared services within the HR Service Delivery unit for over 1000 employees. Increased employee engagement with a response time/turnaround time of 24hrs on employee-related issues• Managed the selection process for the medical insurance providers and administration of the medical benefits scheme. Reduced annual health insurance cost by 10% by renegotiating contract terms with the current health care provider and introducing an additional HMO to give employees the option of a preference• Integrated over 100+ employees in the aftermath of a merger, steering flawless workforce assimilation into core business operations• Developed and implemented HR policies in line with regulatory requirements and company guidelines• Monitored the functionality of the HRIS, ensuring employee information is constantly updated and provide access to the HRIS for all employees• Managed payroll system implementation, administration, and monthly payroll process• Processed immigration requirements and requests – STR (expatriate quotas), visa procurement and TWPs (Total Work Permit)• HR representative on disciplinary, grievance and appeal hearings to appropriate levels• Implemented effective expatriate management processes and ensured compliance on all Immigration and Embassy regulations• Integrated over 100+ employees in the aftermath of a merger, steering flawless workforce assimilation into core business operations

HR Officer

• Jun 2008 - May 2011

Supporting the Performance & Reward Management unit, providing comprehensive HR support service, process new employee on-boarding, reference checks, induction and separation management. Liaise with regulatory bodies to ensure organisational compliance.Coordinated payroll system implementation, administration and monthly payroll process. Immigration services administration; visas and work permit process.