Experience

Rainoil Limited

• Nigeria
• Oil and Gas
• 200 - 300 Employee

• • May 2022 - Present

• • Oct 2018 - May 2022

  • Managed the South West retail outlet station managers and other retail customers well to meet the goals for the sales area, promoted the use of approved health and safety procedures, and ensured they were followed at the station.• Sold petroleum products through its retail stations to outside clients, and made sure payments were promptly collected while making sure that each client stayed within the allowed credit terms.• Provided market feedback on the sales area’s business environment and competitor activities to drive optimal decision-making.• Developed, reviewed and executed approved sales and marketing plans for the business activities in the area, and conducted audits of wet and dry stock for all customers as required.• Ensured higher housekeeping and customer service standards across all retail locations to strengthen brand recognition and perception. Show less

• • Sep 2014 - Oct 2018

  • Developed actions to encourage business growth by keeping an eye on and evaluating station operations and marketing activities.• Created reports for the company's management by collecting and analyzing periodic sales data.• Reduced Customer complaints and strengthened brand loyalty.• Facilitated daily stock requests from the Logistics Department, ensured that proper procedure is followed in the discharge of products, and implemented various controls to reduce fraud.• Upheld high standards in all retail activities, boosting revenue and profitability through efficient station supervisor and cashier deployment and development in accordance with approved budget.• Created good relationship with government officials,agencies, regulatory bodies on matters that concern the outlet.• Ensured regular availability of all product types at the outlet. Show less



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Senior Customer Care Representative

  • Mar 2011 - Nov 2011

  Basically resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Other functions include: 1. Attracts potential customers by answering product and service questions; suggesting information about other products and services. 2. Opens customer accounts by recording account information.(SIM card registration) 3. Maintains customer records by updating account information. Show less



International Institute of Tropical Agriculture (IITA)

• Nigeria
• Research Services
• 700 & Above Employee

• Survey Analyst

  • Jun 2010 - Dec 2010

  • Participated in conducting a range of impact assessments including socioeconomic, economic and environmental impact assessments of innovations implemented by STCP Nigeria. • Assisted with survey designs and development of data collection tools. • Supervised data collection for performance indicators • Assisted with database management • Carried out relevant data analyses and write up required as analytical reports. • Produced draft papers for publications • Assisted with preparation of program periodic reports • Worked on building the Monitoring & Evaluation capacity of local partners. Show less