Lead Membership Data Manager

• May 2023 - Present

Customer Experience Manager at Girl Scouts of NYPENN Pathways

• Aug 2017 - May 2023

Customer Account Admin

• Jul 2016 - Aug 2017

Aftermarket Customer Care Representative

• Feb 2015 - Nov 2016

Customer Care

• Jan 2013 - Jun 2014

• Processes purchase orders and provides quotes to customers • Splits time between commercial and government repair services • Answers emails and phone calls from customers and sales representatives • Part of implementing new AW process for repair services • Learning some parts of the sales side • Assisting government specialist with repair contracts, workflows and new orders • Processes purchase orders and provides quotes to customers • Splits time between commercial and government repair services • Answers emails and phone calls from customers and sales representatives • Part of implementing new AW process for repair services • Learning some parts of the sales side • Assisting government specialist with repair contracts, workflows and new orders

Soldier

• Nov 2011 - Mar 2012

• Completed ASVAB test with high score • Dealt with strong verbal disciplinary skills • Participated in team training (mentally and physically) • During discharge due to medical injury assisted drill sergeants with paperwork or other tasks • Completed ASVAB test with high score • Dealt with strong verbal disciplinary skills • Participated in team training (mentally and physically) • During discharge due to medical injury assisted drill sergeants with paperwork or other tasks

Customer Service Rep

• Feb 2010 - Sep 2011

• Provided technical service over the phone for customers with cable and internet problems • Promoted new products • Received payments • Processed appointments for technical services • Provided technical service over the phone for customers with cable and internet problems • Promoted new products • Received payments • Processed appointments for technical services

Lead Dispatcher

• Mar 2007 - Mar 2009

• Contacted customers about service appointments • Created and maintained routes for 5 locations in the US (Northeast Area of the US) • Moved into training and mentoring new employees (included creating manuals and tests) • Created and updated daily reports for management • On call for technicians in all areas in case of any issues arising • Traveled to assist other offices in making sure all offices work together as best they can • Ran meetings • Spoke with irate customers and solved their problems in a calm and timely manner Show less