Experience

Reece Plumbing USA

• United States
• Wholesale
• 1 - 100 Employee

• Branch Manager Designate

  • Feb 2022 - Present

  • Established relationships with key customers, providing personalized service and support. • Championed training our customers to utilize our online services in order to build the relationships and their experiences with us. • Prepared weekly audit reports and provided recommendations for process improvements to ensure compliance with corporate policies. • Taught employees on proper use organization's products and systems. • Established relationships with key customers, providing personalized service and support. • Championed training our customers to utilize our online services in order to build the relationships and their experiences with us. • Prepared weekly audit reports and provided recommendations for process improvements to ensure compliance with corporate policies. • Taught employees on proper use organization's products and systems.



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Home Care Provider

  • 2016 - Jun 2023



BT Furnishings

• United States
• Retail
• 1 - 100 Employee

• Manager

  • Mar 2021 - Jan 2022

  • Delivered exceptional customer service through hands-on leadership of 13 team members, including recruiting, training, sales, marketing, and warehouse inventory management.• Managed and oversaw operations to relocate storefront under a new rebrand, including recruiting, training, sales, marketing, and warehouse inventory management.• Conceived, pitched, and implemented new furniture protection plan strategy that directly increased the plan's sales YOY. This protection plan has 100% profit margins, thus creating a huge impact on total revenue for the company.• Launched and facilitated the first standardized training program resulting in enhanced curriculum understanding for new hire development. This transformed our interactions with customers since the sales team was able to communicate from a more confident, knowledgeable and purposeful understanding of the business and the product. Show less

• Sales Team Member

  • Aug 2020 - Mar 2021



Ashley Furniture Industries

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Retail Sales Associate

  • Jun 2019 - Jun 2020

  • Actively listened to and engaged customers to understand their needs. Solved customers' needs by providing creative furnishing solutions and used selling skills such as building trust and demonstrating the product in a way that resonates with customers. • Continuously increased customer accounts while maintaining premium service levels. • Maximized company growth by consistently being top in sales out of 20 sales associates. • I excelled in mattresses and protection of furniture, which has 100% profit margins. • Sold 1 million in sales in the duration of a year. Show less



Signarama

• United States
• Retail
• 400 - 500 Employee

• Customer Account Specialist

  • Jun 2018 - Jun 2019

  • Communicated with customers by telephone or in person to provide information and recommended best products based on customer signage needs. • Negotiated sales prices by calculating our cost and profit margins needed in order to sustain high levels of profitability. • Oversaw administrative office operations in support of executive leadership staff. • Scheduled and coordinated meetings, monitored account payments, and maintained records and reports including customer interactions, detailed inquiries, estimates and invoicing, and payments. • Drafted and executed social media marketing strategies aimed at growing revenue and building customer relationships. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Soldier

  • Sep 2017 - May 2018



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Associate

  • Aug 2016 - Mar 2017