Co-Development Success Manager, Production

• Jul 2021 - Present

Senior Account Manager

• Aug 2017 - Jun 2021

Founded in 2004, Virtuos is a leading video game development company with operations in Singapore, China, Vietnam, Canada, France, Japan, South Korea, Ireland and the United States. With over 2,000 full-time professionals, Virtuos specializes in game development and 3D art production for AAA consoles, PC and mobile titles, enabling its partners to generate additional revenue and achieve operational efficiency.

Project Manager

• Sep 2015 - May 2016

Community Manager

• Dec 2012 - Sep 2015

Community Manager (Remote)

• Jan 2012 - Dec 2012

● Managed all official online and social media channels, leveraging them in order to effectively communicate with users and promote a positive image for the products and brand as a whole ● Oversaw the execution of online and social media marketing plans ● Managed the launch and maintenance of community and corporate websites; monitors traffic and activity ● Coordinated with the Customer Support team to make sure user concerns are addressed quickly and satisfactorily ● Managed all official online and social media channels, leveraging them in order to effectively communicate with users and promote a positive image for the products and brand as a whole ● Oversaw the execution of online and social media marketing plans ● Managed the launch and maintenance of community and corporate websites; monitors traffic and activity ● Coordinated with the Customer Support team to make sure user concerns are addressed quickly and satisfactorily

Community Manager

• Mar 2011 - Dec 2011

● Managed relations with third-party developer on behalf of the publisher ● Maintained online and social media channels, including corporate websites ● Communicated with users directly and worked closely with the Customer Support team to address user concerns ● Executed events and promotions ● Provided editorial assistance to the Marketing Communications Director ● Managed relations with third-party developer on behalf of the publisher ● Maintained online and social media channels, including corporate websites ● Communicated with users directly and worked closely with the Customer Support team to address user concerns ● Executed events and promotions ● Provided editorial assistance to the Marketing Communications Director

Project Manager

• Jun 2010 - Mar 2011

● Developed the schedule and release plan for an IP-based MMORPG based on business requirements and available resources● Coordinated with team leads to ensure that accurate estimates were given and schedules were met● Facilitated the flow of information between different teams Identified and escalated issues that might affect the project, actively engaging in discussions to resolve them● Generated monthly reports on the status of the team, outlining accomplishments in the preceding month and setting goals for the next Show less

Community Manager, Team Lead

• Feb 2008 - May 2010

● Trained and managed a team of 7 full-time Game Masters ● Managed day-to day operations of the Game Master and Customer Support team● Represented the development team, maintaining a strong online presence within the game's community through blogs, events, message boards and media interviews● Planned, scheduled and executed GM-driven events● Compiled and helped evaluate player feedback, identified common issues and trends, and helped propose solutions● Created and managed content for official marketing channels such as the website, blogs, and social media sites● Managed official customer support channels such as message boards and the support ticket system Show less

Content Management Officer

• Feb 2007 - Feb 2008

● Created and maintained several grassroots marketing blogs, gaining tens of thousands of readers in less than 1 year ● Moderated user-generated videos, message board posts and blogs ● Wrote in-game content for a Massively Multiplayer Online Role Playing Game ● Created and maintained several grassroots marketing blogs, gaining tens of thousands of readers in less than 1 year ● Moderated user-generated videos, message board posts and blogs ● Wrote in-game content for a Massively Multiplayer Online Role Playing Game

Freelance Writer and Layout Artist

• Apr 2006 - Feb 2007

Database Associate / Website Designer

• May 2004 - May 2004