Assistant Manager

• Jul 2022 - Present

Freelance Event/Bar Manager

• Oct 2020 - Present

Deputy Venues Manager

• Jun 2021 - Jul 2022

Assistant Venues Manager

• Jun 2021 - Jun 2021

People Operations Manager

• May 2021 - Jun 2021

Staffing and Recruitment Coordinator

• Jan 2021 - May 2021

- Delivering temporary staffing solutions for clients nationwide.- Managing the recruitment process for new hires ensuring all compliance and legal procedures are followed - currently fully remote due to COVID19 Restrictions- Ensuring that appropriate training is provided to staff to match skillsets required for work placements.- Putting staff welfare at the forefront to generate a positive and consistent workforce.

Event Operations Manager

• Oct 2019 - Nov 2020

- Managing various aspects of an event on a day to day business including food service, bar management, staff management, stock management, client liaison- Managing labour costs by accurately booking, approving and managing staff/agency timesheets - Ensuring the best possible event and experience for both the client and guests to ensure ultimate satisfaction - Managing various aspects of an event on a day to day business including food service, bar management, staff management, stock management, client liaison- Managing labour costs by accurately booking, approving and managing staff/agency timesheets - Ensuring the best possible event and experience for both the client and guests to ensure ultimate satisfaction

People Operations Manager - Retail at Tottenham Hotspur

• Aug 2019 - Oct 2019

- Managing, recruiting and booking the staffing requirement for the entirety of the General Admission Spaces (circa 650 staff per Event Day) whilst conforming to budgets and planners. Experience running both Retail Catering and Premium Hospitality staffing requirement during periods of recruitment within the team. - Communicating with all stakeholders regarding the match day staffing operations; direct recruited casual staff, operational management team, Tottenham Hotspur, Finance, Agency staffing partners. - Support with the recruitment and training of the catering cohort of variable workforce for the Tottenham Hotspur Stadium (approx. 2500 staff), conforming to recruitment guidelines throughout the process.- Manage the onsite Check in/out process for 1800 team members per event day, being their first point of contact for any/all queries.- Flexible working hours to adjust to event day needs, including weekends.

People Operations Assistant at Tottenham Hotspur for Levy UK

• Jun 2018 - Jul 2019

Bar Team Member

• Sep 2017 - Jun 2018

Staffing Assistant/Room Manager

• Sep 2017 - Jun 2018

Following finishing my placement at Twickenham Experience Ltd in August, I became a casual staff member for my final year of University. I work in many roles depending where needed; including: Staffing Assistant and Room Manager/Supervisor. As well as Twickenham Stadium, I have also worked at the Kia Oval for the One Day International England v West Indies. Following finishing my placement at Twickenham Experience Ltd in August, I became a casual staff member for my final year of University. I work in many roles depending where needed; including: Staffing Assistant and Room Manager/Supervisor. As well as Twickenham Stadium, I have also worked at the Kia Oval for the One Day International England v West Indies.

Student Operations Placement

• Aug 2016 - Aug 2017

During my Year in Industry at Twickenham Experience, I moved through all departments within the company, to fully understand the operation run by the company. Departments I have worked in include: - Conference and Events Sales and Marketing - Conference and Events Co-ordination - Conference and Events Operations - Health and Safety - Back of House- Major Event Day Co-ordination - Major Event Day Operations- HR and Staffing - Retail and Cellar- Kitchen -FinanceI spent my final couple of months working alongside the Conference and Event Co-ordination team whilst they were recruiting for open positions.

Waitress/ Kitchen Assistant/Bar Work

• May 2010 - Dec 2016

- Taking the initiative to help train new members of staff using leadership and team working skills - Negotiating with unsatisfied customers to help customer service levels stay high using problems solving and communication skills - Adjusting and managing the bookings using organisation skillsRestaurant regularly takes 100+ covers per shift - Taking the initiative to help train new members of staff using leadership and team working skills - Negotiating with unsatisfied customers to help customer service levels stay high using problems solving and communication skills - Adjusting and managing the bookings using organisation skillsRestaurant regularly takes 100+ covers per shift

Floor/Bar Team Member

• Mar 2015 - Apr 2016

- Effectively serving customers, both food orders and drinks, to achieve company levels of customer service - Efficiently taking orders using excellent verbal communication skills to minimize mistakes and wastage - Assisting other team members with set up and clear down of the bar areas in a minimal amount of time whilst still ensuring the expected standard is upheld - Effectively serving customers, both food orders and drinks, to achieve company levels of customer service - Efficiently taking orders using excellent verbal communication skills to minimize mistakes and wastage - Assisting other team members with set up and clear down of the bar areas in a minimal amount of time whilst still ensuring the expected standard is upheld

Festival Steward and Customer Support Officer

• Aug 2015 - Aug 2015

V Festival Staffordshire:• Ensured messages were clear and understood over radio transmissions aiding verbal communication skills• Flexible working positions needed to move to where staff were required including solo positions and adapting to these surroundings• Established a professional and reliable working relationship with other staff members I was positioned with to ensure optimum team workLeeds Festival:• Assisting with event enquiries from public which aided my verbal communication and customer service skills • Established set patrol times to ensure the whole car park was secure at all times aided the understanding for time management skills• Motivated other members of staff throughout the day to increase the levels of team work