Experience

Call Center Sales Pro

• United States
• Telecommunications
• 1 - 100 Employee

• Bilingual Recruitment and Engagement Coordinator

  • Apr 2023 - Present

  New Team Member recruitment, onboarding, orientation, engagement, and retention. This position works collaboratively and cross-functionally to foster desired culture, employee engagement and assist in the maintenance of retention expectations. Functions: Actively participate in stages recruitment, onboarding, and integration of new hires such as orientation presentations. Partner with Learning and Development and Operations teams ensuring a smooth transition through the Onboarding and Orientation process with hiring managers. Maintain all HR new hire and termination documentation (physically and electronically). Ensure accuracy with all documentation. Assist in fostering a healthy company culture and engage our team members in fun, creative ways to help CCSP become the best place to work in East TN. Create exciting and fun monthly engagement events for both on-site and remote employees. Develop, implement, evaluate, and manage weekly, monthly and annual engagement, cultural and awareness programs for all Team Members Assist in the development and scheduling of internal engagement committee. Acts as liaison to internal departments to ensure awareness of events, alignment and participation of employee engagement and retention initiatives. Coordinate and ensure participation from various Team Lead, Supervisors and Managers Work with the marketing team in the design and management of our virtual marketplace/Workplace Is accountable for overall engagement success as assigned – including cost, schedule, set up/clean up and quality. Show less



MedCall Plus

• United States
• Telecommunications
• 1 - 100 Employee

• Bilingual Recruitment and Engagement Coordinator

  • Apr 2023 - Present

  Recruitment: Identify potential candidates who align with the company's culture and values at trade shows, promote the organization as an attractive employer, and collaborate with hiring managers for interviews and follow-ups. Onboarding and Orientation: Conduct orientation presentations at trade shows to introduce new hires to the company's culture and ensure a seamless transition into their roles. Retention: Maintain new hire documentation, assist in creating an internal engagement committee, and act as a liaison to align internal departments for engagement and retention initiatives. Employee Engagement: Organize engaging monthly events during trade shows for both on-site and remote employees, manage ongoing engagement programs, and collaborate with the marketing team for virtual workplace design. Cultural Awareness: Develop programs to enhance employees' understanding of company values and foster a healthy company culture. Event Coordination: Coordinate participation from team leads, supervisors, and managers during trade shows, taking accountability for the success of engagement activities. Show less



Kwan Tecnología

• Mexico
• Staffing and Recruiting
• 1 - 100 Employee

• Bilingual IT Talent Acquisition Specialist

  • Jul 2022 - Mar 2023



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Operations Supervisor

  • Oct 2021 - Apr 2022

  Ensure the proper functioning of the operation, complying with the guidelines of the organization through the generation of strategies that allow reaching high customer service standards.Supervise that the processes of the area are carried out in the time indicated for the achievement of associated goals, metrics, and KPIs. Provide follow-up to the advisors' activities and to the operation of the tools to ensure the proper development of its functions.Being a leader to the team and helping them recognize their achievements, so the team feels identified with the company values. In addition, help them to procure their best job version by letting them know their metrics into a Read Out so they know the gotten performance and take action on it. Show less

• Bilingual Messaging Costumer Service

  • Aug 2021 - Oct 2021

  Cash App Support. Messaging Advocate giving customer support to the USA by chat.Achieve metrics and KPIs established in a BPO. Resolution of a certain number of cases per hour, quality metrics, and response time to provide the best solution to the issue.



Escuela Bancaria y Comercial

• Mexico
• Education Administration Programs
• 700 & Above Employee

• Ejecutivo de Promoción

  • Apr 2020 - Mar 2021

  Dar a conocer la oferta educativa de la institución y destacar sus cualidades según lo que el cliente (estudiante/prospecto) busque para su formación universitaria.Dar seguimiento a cada prospecto mediante llamada telefónica para invitarlos a eventos en campus, clases muestra, desayunos informativos, pláticas con padres de familia, etc.Desarrollar relaciones con escuelas preparatorias para que sus alumnos conozcan la institución.Hacer un vínculo con el prospecto y la EBC para sentirse identificado con los valores institucionales y que pueda ser parte de su desarrollo académico y un gran paso a sus metas profesionales. Show less

• Ejecutivo de Promoción

  • Aug 2020 - Dec 2020

  🟣 Prácticas Profesionales

• Ejecutivo de Promoción

  • Nov 2019 - Apr 2020

  🟣 Servicio Social