Assistant Manager

• Dec 2021 - Present

Customer Service Advocate

• Sep 2021 - Nov 2022

* Receive inbound calls from customers identifying plan changes or new plan selections and assisting them with front end requirements and transfer to the appropriate area. * Establish rapport with potential customers utilizing excellent customer service skills. * Input information into Client Relationship Management (CRM) system * Proper utilization of tools and disposition of calls in TeleSales CRM system. * Receive inbound calls from customers identifying plan changes or new plan selections and assisting them with front end requirements and transfer to the appropriate area. * Establish rapport with potential customers utilizing excellent customer service skills. * Input information into Client Relationship Management (CRM) system * Proper utilization of tools and disposition of calls in TeleSales CRM system.

Customer Service Champion

• Apr 2020 - Jul 2021

Customer Service Representative

• Jun 2018 - Jun 2019

Demonstrated Positive Customer Care Accurately exchanged customer feedback with supervisors Helped to teach new POS to Co-Workers Volunteered to aid management frequently in daily tasks such as receiving vendors, inventory, and safe transfers. Demonstrated Positive Customer Care Accurately exchanged customer feedback with supervisors Helped to teach new POS to Co-Workers Volunteered to aid management frequently in daily tasks such as receiving vendors, inventory, and safe transfers.

Secretary

• Oct 2012 - Aug 2017

Contacted Customers and Established payment for services Provided an itemized invoice to clients and insurance companies Researched and tracked parts online saving the company money Managed the renewal of the business licenses Properly filed and kept records Finacial Records Contacted Customers and Established payment for services Provided an itemized invoice to clients and insurance companies Researched and tracked parts online saving the company money Managed the renewal of the business licenses Properly filed and kept records Finacial Records

customer service representative

• Mar 2014 - Jun 2017

I greeted customers warmly with a smile and welcoming attitude Ensured items were stoked and rotated by expiring dates Volunteered to aid management with inventoried items Accurately managed and exchanged currencies with customers I greeted customers warmly with a smile and welcoming attitude Ensured items were stoked and rotated by expiring dates Volunteered to aid management with inventoried items Accurately managed and exchanged currencies with customers

Food Server

• May 2009 - Jun 2016

Welcomed Guest warmly, maintaining positive customer relations Demonstrated excellent etiquette by taking orders in person and over the phone answering any questions the guest may have had. Helped kitchen management research and order from various vendors such as US Foods. Helped owners maintain food and safety regulations throughout the establishment ensuring scores were visible, signs were up to date and posted for staff, and team training Welcomed Guest warmly, maintaining positive customer relations Demonstrated excellent etiquette by taking orders in person and over the phone answering any questions the guest may have had. Helped kitchen management research and order from various vendors such as US Foods. Helped owners maintain food and safety regulations throughout the establishment ensuring scores were visible, signs were up to date and posted for staff, and team training