Director of Assessment & Curriculum, College of Business

• Aug 2021 - Present

Director of Business Development & Strategy

• Apr 2020 - Aug 2021

Identify, develop, and implement new business opportunities and strategies for long-term growth. Responsible for client partnerships and critical decisions. Provide key strategic input across product teams/services, with goal of continuous team/process improvement. Collaborate to monitor and track profitability, solve issues, and identify/spec new opportunities for automation. Analyze and improve upon existing quantitative and qualitative data-gathering methodologies. Research industry trends and competitor strategies; recommend strategic/growth opportunities to executive leadership. Driver/owner of company blog/thought leadership initiative. Member of I+D steering committee. - Conceived of and led programming team in development of enhanced features in proprietary strategic sourcing platform; responsible for gathering user insights, adding new features, and continuous improvement.- Designed technology and services ecosystem for lower cost course creation and internal process efficiencies.- Outperformed budgetary goals: Increased revenue/profitability of multiple client accounts. Show less

Executive Development Director

• May 2016 - Apr 2020

Oversaw operations of postsecondary content creation and development, including writing, editing, and project management, in order to produce high-quality educational content. Responsible for profitability of department. Responsible for responses to RFPs; in-person and remote client presentations; creation & analysis of workflows. Leader/mentor/coach to 6 direct reports in-house, each with teams of 5-10 project managers. Additional partial oversight of 50+ staff writers/editors in India. Monitored industry trends in order to forecast future business and potential areas of profitability.- Outperformed budgetary goals: Increased revenue/profitability significantly.- Created/Delivered client survey system designed to establish underperforming areas/departments (i.e., KPIs/OKRs).- Key stakeholder/advisor of ExpertSource Pro (B2B human capital management platform designed to make freelance sourcing easier). Led team of developers to conceptualize interface and key features. 5,000+ users. Show less

Development Director

• Apr 2012 - May 2016

Oversaw operations of postsecondary content creation and development, including writing, editing, and project management, in order to produce high-quality print and electronic textbooks and other educational content (modular, online, assessment, etc.). Responsible for response to client RFPs, client presentations, budgeting/overall profitability of department (P&L). Monitored industry trends to forecast future business/potential areas of profitability. Oversaw internal staff of 30+ project managers, editors, and other on- and offshore staff. - Created content development department, which became highest revenue earner in <10 years.- Developed and enhanced training documentation and presentations for internal and contract staff.- Creation of accessibility compliance team (providing equal access to learners and educators of all types). Trained multiple clients on key student equity features as related to accessibility and ADA compliance. Show less

Development Manager/E2E program manager

• Jul 2009 - Apr 2012

As the first Development Manager of a pilot program, brought together clients, writers, and others, both internal and contract, to ensure high-quality print/e-textbooks, online courses, and a variety of other products and supplements. Writing bids in response to RFPs, project budgeting, extensive content editing (including for online-only coursework), scheduling, hiring and training of freelance writers/editors, overseeing overall quality control on both project and program levels (some of which yielded revenue of $0.5 to $1M). Successful pilot work led to creation of new department (ultimately became leading revenue driver).As the first program manager of a pilot program, oversaw internal end-to-end client program, project managers, training on new workflows, and acted as client representative. High-level monitoring of 125+ ongoing projects; assisting managers and client representatives with day-to-day questions, tasks, and trainings; created workflows/training documentation, oversaw overall quality control at project and program levels. Successful pilot work led to larger program adoption (with increased revenue and profitability). Show less

Senior Project Manager

• Apr 2005 - Jul 2009

Managed multiple titles/projects across a variety of disciplines, from manuscript editing through delivery of final print or e-files. Management tasks included maintenance of production schedules, budgets, production workflows, and quality standards; management of manuscript and proof transmittal between clients, writers, editors, designers, compositors, and printers. Developed and maintained successful working relationships with authors, editors, vendors, freelancers, and internal colleagues; content edited 12-book ESL series on behalf of major educational publisher. Show less

Co-Founder

• Nov 2009 - Jan 2013

Co-founder of Running Tourism business in Boston, MA, which takes people on running tours of Boston and Cambridge. Responsible for blog, customer service, creation of unique sightseeing opportunities in Greater Boston area. Running ambassador at Lululemon, tour guide for new student orientation runs on behalf of Northeastern University. Educator of local revolutionary history. Co-founder of Running Tourism business in Boston, MA, which takes people on running tours of Boston and Cambridge. Responsible for blog, customer service, creation of unique sightseeing opportunities in Greater Boston area. Running ambassador at Lululemon, tour guide for new student orientation runs on behalf of Northeastern University. Educator of local revolutionary history.