Experience

The Dilly

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Cluster Human Resources Administrator

  • Sep 2023 - Present



Leonardo Hotels UK & Ireland | Formerly Jurys Inn

• Ireland
• Hospitality
• 200 - 300 Employee

• Graduate Management Trainee

  • Sep 2022 - Present



Jurys Inn Hotel Group

• Ireland
• Hospitality
• 500 - 600 Employee

• Receptionist

  • Dec 2019 - Aug 2022

  Promoted to Receptionist which allows me to deal directly with our customers, taking bookings and compiling invoices. It is my responsibility to understand our customer’s expectations and to meet them. Praised by management as one of the strongest receptionists. Constantly being nominated for Employee of the month and being rewarded for it. Rewarded the Employee of the Year 2021 in our Gateshead site. Assisting 50+ guests with check ins and outs per day. Always going above and beyond for all our customers, ensuring that we meet all their expectations. Cross-trained in both front of house and food and beverage department. Show less



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Waitress

  • May 2017 - Sep 2019

  With this move came exposure to large organisation business ethos, with a keen insight into highly effective branding and sales. With this move came exposure to large organisation business ethos, with a keen insight into highly effective branding and sales.



BaxterStorey

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Food Service Assistant

  • Jun 2017 - Aug 2018

  Managing customer expectations and giving top quality service. Managing customer expectations and giving top quality service.



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Work Experience

  • Mar 2015 - Mar 2015

  Barclays Bank Pontefract Branch were king enough to allow me to complete my work experience with them. I spent a week working alongside the staff and management. During the initial period working along the counter staff helping to service customer's needs. This was followed by a spell working with the large account asset manager who helped develop my interest in Finance and Accounting. Barclays Bank Pontefract Branch were king enough to allow me to complete my work experience with them. I spent a week working alongside the staff and management. During the initial period working along the counter staff helping to service customer's needs. This was followed by a spell working with the large account asset manager who helped develop my interest in Finance and Accounting.



British Heart Foundation

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Shop Assistant

  • Jul 2014 - Aug 2014

  I volunteered as a shop assistant, being responsible for ensuring all goods were well displayed and clearly priced. I received detailed training in customer service, health and safety and hygiene. This training allowed me to be effective in sorting and preparing donated items for sales and also supporting and servicing customers and sales staff. I volunteered as a shop assistant, being responsible for ensuring all goods were well displayed and clearly priced. I received detailed training in customer service, health and safety and hygiene. This training allowed me to be effective in sorting and preparing donated items for sales and also supporting and servicing customers and sales staff.