Abigail Goldman
Compliance Assistant at Valley College in WV- Claim this Profile
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Bio
Christina Balmer-Gage
I had the pleasure of working with Abigail at American Public University System. Abigail was dedicated to providing outstanding customer service to students, a valuable asset as a Student Support Representative, and was dependable always when collaborating to assist students. Abigail will without a doubt make a mark in any role.
Christina Balmer-Gage
I had the pleasure of working with Abigail at American Public University System. Abigail was dedicated to providing outstanding customer service to students, a valuable asset as a Student Support Representative, and was dependable always when collaborating to assist students. Abigail will without a doubt make a mark in any role.
Christina Balmer-Gage
I had the pleasure of working with Abigail at American Public University System. Abigail was dedicated to providing outstanding customer service to students, a valuable asset as a Student Support Representative, and was dependable always when collaborating to assist students. Abigail will without a doubt make a mark in any role.
Christina Balmer-Gage
I had the pleasure of working with Abigail at American Public University System. Abigail was dedicated to providing outstanding customer service to students, a valuable asset as a Student Support Representative, and was dependable always when collaborating to assist students. Abigail will without a doubt make a mark in any role.
Experience
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Valley College in WV
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Higher Education
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1 - 100 Employee
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Compliance Assistant
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Jul 2022 - Present
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American Public University System
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United States
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Higher Education
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700 & Above Employee
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Student Support Representative I
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Apr 2019 - Oct 2021
Initiate and receive phone calls from internal and external recipients (departments and students)Respond to student inquiries through live chatConsult with multiple departments to resolve student concerns quickly and efficientlyComplete additional special projects as requested, such as (but not limited to): Train and mentor new hires, create training guides for all representatives Create email templates used for mass-communication to students Support Student Accounts team as needed for incoming phone calls Specialized training in Credentialing Assistance program
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Student Support Coordinator
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Apr 2016 - Apr 2019
Utilized company software to successfully assist students via email communicationResponded to student inquiries received in multiple email inboxesPerformed additional duties as needed, including: Responding to student inquiries through live chat Scheduling outbound email communications with the marketing team.
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Document Services Specialist
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Jul 2015 - Apr 2016
Utilized company software to achieve virtual completion of student filesProcessed various forms with the goal of preparation for posting credits by the transfer credit evaluation teamContact students by email to inform them of steps in student service processes and request further information to assist in file completionContact outside institutions to acquire information regarding transcript requests initiated on behalf of studentsQuality assured work in all processes to result in minimal errorsQuality assured all documents were certifiable and official
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Education
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2011 - 2015
American Public University
Bachelor of Arts (B.A.), English, concentration in Writing
Community
