Experience

ReadyTalk

• United States
• Telecommunications
• 1 - 100 Employee

• • Jan 2015 - Present

  Manage 100 business strategic accounts that bill from $2,000 to $38,000+ per month and 2.1M in total annual revenue. Create and implement account specific on-boarding plans for new strategic accounts. Responsible for all training needs of new and seasoned end users on all accounts. Continuously run analyses on accounts to problem solve issues and create best end user experience. Develop relationships with decision makers and influencers to build business and gain referrals. Negotiate contract renewals to ensure profitable margins. Show less

• • Sep 2011 - Present

  Responsible for 213 accounts that bill from $49 to $9,000+ in monthly spends. Manage 1.3M in annual revenue. Collaborate with Account Executives in on-boarding new ReadyTalk clients and transitioning those accounts into long term revenue generating relationships. Foster business partnerships with decision makers and influencers to create business insight, stickiness and gain referrals. Consult and train power-users and end-users to equip them with the needed knowledge and technical skills to host efficient, confident, and successful conferences/webinars. Utilize feature requests and product road map meetings to advocate for my client’s needs. Respond in a timely, professional manner to assure that my clients feel valued and to maintain their trust. Show less

• • Apr 2010 - Sep 2011

  Issue a high level of service, support, training and ReadyTalk implementation within each account resulting in retaining their business. Sifting through accounts to find growth opportunities and from there, partnering with account decision makers to evaluate, optimize and expand their current ReadyTalk usage. Collaborate with different departments to keep building the scope of the full customer experience.



Colorado Christian University

• United States
• Higher Education
• 500 - 600 Employee

• Senior Enrollment Counselor

  • Nov 2006 - Apr 2010

  Territory Manager of 14 strategic Midwestern states. Have exceeded recruitment goals every year. Implemented historic travel-initiative by developing a complex ground-up communications and travel plan to targeted customers. Assisted in the development of strategic visit initiatives by proposing a new design and visit program. This program is currently in use. Responsible for training all student ambassadors on giving professional, impactful tours. Utilized multifaceted communication skills while working with parents and students from diverse backgrounds. Show less