Experience

Cheltenham College

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Senior Estates Administrator

  • Sep 2022 - Present

• Library Assistant

  • Feb 2022 - Present

• Information Content Officer

  • Apr 2018 - Sep 2022

  Administrative ownership for the Pupil and Parent Portals (including the associated Apps). This includes technical support; responding to parent/pupil enquiries regarding password changes, logging in issues, etc. and covers both publishing/reviewing content on the Portal ensuring it meets branding guidelines and GDPR regulations. Maintain pupils’ personal and academic information on the MIS, this includes responsibility for the annual Roll-Over process for the new academic year, carrying out data cleansing exercises relevant to the procedure.Audit information regularly to ensure high quality data is maintained. Highlight and resolve discrepancies by liaising with the relevant data owners. Providing expert advice and populating the internal Knowledge Base with helpful and relevant content, optimising search terms and tags, allowing staff to find relevant articles. Knowledge and expertise in a variety of areas including: MIS support, Microsoft Office 365, Apple/Mac, Proof-reading, Workflows and Processes. Editing, maintaining and developing the internal Sharepoint site used by staff to ensure it is accurate and engaging for staff to use. Keep the online document areas up to date to ensure information remains accurate and is removed when it expires. Responsibility for developing and rolling out e-training to staff each academic year, based on content defined by key specialists. This includes creating a range of modules to suit staff needs, including condensed modules and group training sessions for zero hours staff and those without access to a computer/limited computer skills. Show less



South Gloucestershire and Stroud College

• United Kingdom
• Education
• 200 - 300 Employee

• Sector Administrator for Health and Life Sciences

  • Mar 2014 - Apr 2018

  To provide administrative support and assistance to the Curriculum Area and Head of Sector for Health and Life Sciences. This was a demanding role that I moulded whilst in post, I contributed to working processes and initiatives that were rolled out to additional departments outside of my sector. Primary contact for staff, learners and parents for information and guidance. Responsible for maintaining the staff SharePoint team sites and OneDrive, with knowledge Microsoft Apps. A lot of experience working with personal information and databases. Regularly manage data from surveys/systems to produce reports for Line Manager. Show less

• Cross College Tutorial Event Co-Ordinator

  • Sep 2015 - Jul 2016

  Alongside my administrator role, I was also tasked with a new initiative, supporting as co-ordinator for ‘Cross College Tutorial’ events for Academic Year 15/16. This was a welcome challenge as I had no previous professional experience and it was a fantastic opportunity to organise a large scale event. This involved booking external guest speakers and companies for lectures/activities, financial planning and managing large budgets, preparing timetables and schedules appropriate for a range of learners and subject areas, including those with SEND. Show less

• Examination Officer (MIS)

  • Dec 2012 - Mar 2014

  To facilitate the effective operation of the Exams Office. Knowledge of awarding bodies specifications and SEN requirements. Responsible for accurate data including: registration, certification and exam bookings. Often working directly with learners, needed to be assertive and encouraging with groups, whilst also having an awareness of individual needs.



2gether NHS Foundation Trust

• Hucclecote

• Administrator for Functional Family Therapy

  • Apr 2017 - Aug 2017

  To assist the Team Manager and therapists’ family with administrative tasks predominantly regarding referrals and family caseloads. I worked with both NHS and Council based systems and processes. I dealt with strictly confidential and sensitive information daily. To assist the Team Manager and therapists’ family with administrative tasks predominantly regarding referrals and family caseloads. I worked with both NHS and Council based systems and processes. I dealt with strictly confidential and sensitive information daily.



South Gloucestershire and Stroud College

• Stroud

• Customer Services Administrator (Temporary Position)

  • Jul 2012 - Sep 2012

  Communication and customer service. Working in front facing role as the first port of call for College customer and learner queries. Responsible for entering student information onto the College database and handling large mailings. Communication and customer service. Working in front facing role as the first port of call for College customer and learner queries. Responsible for entering student information onto the College database and handling large mailings.



VUE CINEMAS (UK) LIMITED

• Stroud

• Front of House Operator (Apollo Cinema & Vue Cinema Stroud)

  • Nov 2005 - Jul 2012

  Experience in retail and customer service, including till operation, managing bookings and stock rotation. I regularly topped leader boards for product sales. Preparing promotional material such as posters and film displays. Experience in retail and customer service, including till operation, managing bookings and stock rotation. I regularly topped leader boards for product sales. Preparing promotional material such as posters and film displays.