Abigail Canaza

Jefe de servicio al cliente at Monopol LTDA.
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Contact Information
us****@****om
(386) 825-5501
Location
Bolivia, BO
Languages
  • Inglés -
  • Chino Elementary proficiency
Skills

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Credentials

  • Liderazgo y Cultura agil
    CENACE UPSA
    Mar, 2023
    - Nov, 2024
  • Designing the User Experience
    edX
    Jul, 2021
    - Nov, 2024
  • Conceptos Básicos del Marketing Digital
    Google Digital Garage
    Oct, 2020
    - Nov, 2024
  • Aprende SCRUM
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Power BI para principiantes: Análisis de datos
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Enterprise Agility World Conference 2021 (Participant)
    Enterprise Agility University

Experience

  • Monopol Ltda.
    • Bolivia
    • Chemical Manufacturing
    • 100 - 200 Employee
    • Jefe de servicio al cliente
      • Jul 2022 - Present

    • Encargada de Servicio al Cliente LP
      • Jan 2021 - Jun 2022

  • Banco FIE
    • Bolivia
    • Financial Services
    • 500 - 600 Employee
    • Customer Service Quality Analyst
      • Oct 2018 - Jan 2021

      -Preparation of Reports and measurement of External and Internal Client Satisfaction. -Planning and monitoring of the Internal and External Customer satisfaction study - Planning and monitoring of the Mystery Shopper study. - Design and participation in continuous improvement projects. - Preparation of continuous improvement reports. - Generation of call center measurements reports. - Preparation of productivity reports for the quality area. -Preparation of Reports and measurement of External and Internal Client Satisfaction. -Planning and monitoring of the Internal and External Customer satisfaction study - Planning and monitoring of the Mystery Shopper study. - Design and participation in continuous improvement projects. - Preparation of continuous improvement reports. - Generation of call center measurements reports. - Preparation of productivity reports for the quality area.

  • SEDEM - Servicio de Desarrollo de las Empresas Públicas Productivas
    • Bolivia
    • Government Administration
    • 1 - 100 Employee
    • Production Process Technician
      • Jan 2017 - Jul 2017

      -Review of production forms.- Consolidation of information in databases by company. - Preparation of production and performance reports for referral to Technical and Area Managements. - Updating of production reports, incorporation of control charts, controls to the production program and production capacities. - Monitoring of production indicators.

    • Production Assistant
      • Oct 2016 - Dec 2016

      - Review and verification of monthly Production registration forms.- Control of production indicators, for efficient monitoring of Productive Public Companies.- Updating and design of new Production databases.- Preparation of production reports

  • Universidad Mayor de San Andrés
    • Bolivia
    • Higher Education
    • 400 - 500 Employee
    • Teaching assistant
      • Apr 2014 - Dec 2015

      Support in the theoretical-practical teaching process of: - Productivity - Problem analysis tools - Time and movements study - Lean manufacturing tools Support in the theoretical-practical teaching process of: - Productivity - Problem analysis tools - Time and movements study - Lean manufacturing tools

Education

  • Universidad Privada Boliviana
    Diplomado en gestión de metodologías agiles, 95
    2021 - 2021
  • Universidad Privada de Santa Cruz de la Sierra - UPSA
    Postitulo, Customer Experience
    2020 - 2020
  • Universidad Católica Boliviana
    Diplomado Calidad y productividad
    2018 - 2019
  • Universidad Mayor de San Andrés
    Licenciatura, Ingeniería industrial
    2010 - 2014
  • Instituto Boliviano de Normalización-IBNORCA
    Especialista en Sistema de Gestión de la Calidad NB/ISO 9001:2015, Calidad

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