Digital Development Specialist

• Feb 2023 - Present

Global Digital Development Specialist

• Mar 2022 - Feb 2023

Project Manager

• Sep 2021 - Mar 2022

Ecommerce Administrator and Development Coordinator

• Feb 2019 - Sep 2021

Front-end Developer

• Apr 2017 - Nov 2018

• Helping to translate business requirements into career portal interface designs and deliverables. • Configuring the eArcu front office platforms and delivering JavaScript and C# based components. This included CSS styling and design modifications. • Researching and implementing new technologies for the integration of our front office components into our customers’ web sites and intranets. • Evaluating and documenting the results of cross checks and functional tests (quality control). • Assisting Webmasters in User Acceptance Test plans, Integration and evaluation of results. • Communicating effectively with other departments such as Engineering and Support. • Writing or updating delivery and project documentation • Providing support to our team of international business consultants involved in various implementation projects. • Adhering to best practice standards and procedures. • Deliver development tasks to agreed specification/scope, timescales and quality. • Providing accurate estimates as to development effort required and providing additional advice and guidance from a technical perspective. • Liaise with internal teams where necessary. • Join client facing conference calls and meetings. • Follow published CTS processes and take the opportunity to clarify/reinforce the importance of process to internal customers. • Provide support and advice to colleagues at all times, especially to newer members of the team. • Ability to work flexibly and reassess priorities during periods of heavy workload. • Provide a high level of service to internal customers by giving relevant and insightful advice to consultants from a technical/application perspective with a view to improving the design and quality of offered solutions. • Build excellent internal and external relationships to develop the reputation and potential of eArcu. Show less

Network Support

• Sep 2016 - Apr 2017

CTS Front Office Developer

• Apr 2014 - Sep 2016

• Helping to translate business requirements into career portal interface designs and deliverables. • Configuring the TalentLink and Easycruit front office platforms and delivering JavaScript and PHP based components. This included CSS styling and design modifications. • Researching and implementing new technologies for the integration of our front office components into our customers’ web sites and intranets. • Evaluating and documenting the results of cross checks and functional tests (quality control). • Assisting Webmasters in User Acceptance Test plans, Integration and evaluation of results. • Communicating effectively with other departments such as Engineering and Support. • Writing or updating delivery and project documentation • Providing support to our team of international business consultants involved in various implementation projects. • Adhering to best practice standards and procedures. • Deliver development tasks to agreed specification/scope, timescales and quality. • Providing accurate estimates as to development effort required and providing additional advice and guidance from a technical perspective. • Liaise with internal teams where necessary. • Join client facing conference calls and meetings. • Follow published CTS processes and take the opportunity to clarify/reinforce the importance of process to internal customers. • Provide support and advice to colleagues at all times, especially to newer members of the team. • Ability to work flexibly and reassess priorities during periods of heavy workload. • Provide a high level of service to internal customers by giving relevant and insightful advice to consultants from a technical/application perspective with a view to improving the design and quality of offered solutions. • Build excellent internal and external relationships to develop the reputation and potential of eArcu. Show less

Technical Support Engineer

• Jul 2013 - Mar 2014

• Providing application support primarily for a bespoke developed Enterprise Feedback Management application to a varied customer base • Providing 1st, 2nd and 3rd line support to a wide client base worldwide, using the bespoke application on varied hardware and software platforms, including Windows Server 2003, 2008 (R2), and Server 2012. SQL Server 2005, 2008 (R2), and 2012. Windows XP, Vista, 7, and 8. IIS 6, 7 and 7.5. • Logging incidents received predominantly via telephone, email, via a customer portal, and also raised internally by other teams in the business. • Taking ownership of incidents logged by varied types of users, including from an end user, through to IT directors of users of the bespoke EFM application, through to resolution, or escalating product defects or enhancements to the application development team. • Diagnosing issues at a SQL server, IIS, Windows server, and/or Windows client OS level. • Offer complete and timely technical explanations to customers throughout the incident resolution process, ensuring that customers’ technical staff fully understand the issue, its resolutions and means for prevention • Working as part of a team, consisting of a number of Technical Support Engineers, to provide a high level of customer service along with technical expertise, making sure that all incidents are logged, managed and resolved in a timely and to the customer’s satisfaction. Show less

Front End Developer

• Jan 2009 - Jul 2013

• Designed the entire front end of web based call logging system - VMware Service Manager - to ensure that IT department’s can log/update technical issues. This was used by 500 users worldwide of which required the development of 500 unique front end screens for 500 users.• Designed web based application portal for a further 6000 users worldwide. This allowed users to log into the application remotely.• Supporting customers worldwide with their incident/request logging needs. Any repair maintenance to the application was developed using HTML, CSS, and JavaScript.• Designing a website for the customers to create, chase and close their own incidents designed via HTML, CSS and JavaScript.• Training multiple employees in our London offices on how to use web based application.• Mapping the new call logging system with active directory so all customer details are up to date.• Changing the layout of the incident/request screens to suit the back office employee’s needs.• Completing a training course for HTML5, CSS3, and JavaScript.• Creating and designing multiple workflows, including their screens to suit every request. Show less

Helpdesk Analyst

• Jun 2007 - Jan 2009

• First line computer analyst for investment bankers.• Actioning incoming enquiries.• Receiving and responding to email problems.• Logging and assigning calls via the in-house system.• Fixing calls via remote desktop and verbally.• Providing desktop support for customers within the building.• Move and replace hardware within the building.• Providing “voice” support for telephones and dealer boards.• Taking calls for maintenance issues.• Dealing with problem escalations.• Training new employees on the contract and system.• Central dealing desk for global network. Show less

Helpdesk Analyst

• Sep 2006 - Jun 2007

• Answering phone calls and emails via in-house system. • Logging calls on the remedy calls logging system. • Fixing issues via the “Remote Desktop Connection”. • Fixing incidents verbally. • Working on upgrading the contract to support multiple countries. • Logging requests. • Speaking to different people in various different countries. • Creating training documents. • Answering phone calls and emails via in-house system. • Logging calls on the remedy calls logging system. • Fixing issues via the “Remote Desktop Connection”. • Fixing incidents verbally. • Working on upgrading the contract to support multiple countries. • Logging requests. • Speaking to different people in various different countries. • Creating training documents.

Helpdesk Analyst

• Dec 2004 - Sep 2006

• Answering Phone calls via the in-house system. • Answering and replying to Emails • Logging calls on the Vantive system. • Fixing incidents verbally. • Fixing incidents Remotely via Citrix “Remote Desktop Connection”. • Onsite training and compiling of documentation for the new Channel 4 contract. • Logging requests. • Actioning of request work order queue. • Answering Phone calls via the in-house system. • Answering and replying to Emails • Logging calls on the Vantive system. • Fixing incidents verbally. • Fixing incidents Remotely via Citrix “Remote Desktop Connection”. • Onsite training and compiling of documentation for the new Channel 4 contract. • Logging requests. • Actioning of request work order queue.