Direct Services Supervisor

• May 2023 - Present

Direct Support Professional

• Oct 2021 - Present

• Serves as a administer for patients through their personal care, mealtime assistance, medication assistance, equipment adaptations, and daily chores• Spearheaded the creation of a positive living and working environment by being proactive in preventing conflicts• Motivates individual’s progress that are in the program; Fosters and cultivates positive and effective communication channels among stakeholders• Exercises meticulous attention to detail in maintaining comprehensive records pertaining to individual's health status and received services • Championed consistent program implementation to promote maximum independence and interdependence•Monitored and maintained cleanliness, sanitation, and assigned station and service area organization •Maintained appropriate filing of personal and professional documentation; Monitored clients' overall health and well-being and noted significant changes• Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards• Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements Show less

Staff Mentor

• Apr 2023 - Present

• Provides coaching and mentoring to new staff members in all program sites as scheduled; Assess staff skills, comfort level, and understanding of their duties as a new DSP• Promotes teamwork, communication, and collaboration in the workplace; Communicates effectively with others in the organization in positive, solution- oriented manner

Direct Care Professional

• May 2017 - 2021

• Encouraged creative and positive living arrangements for clients while maintaining safety; Promoted client’s social, emotional, physical, and intellectual growth • Exhibited excellent communication with peers, families, and clients and connected community programs with clients • Quickly built rapport with individuals with developmental disabilities, acquiring trust and relationships to optimize patients' quality of life and positive outlook • Reported any instances of suspected or witnessed abuse, neglect, or exploitation, to the appropriate authorities for investigation if necessary Show less

Server

• 2016 - 2018

• Communicated effectively with team members and clients; Greeted guests warmly and served food and beverages with professionalism and enthusiasm • Monitored guests to ensure visit satisfaction; Worked with team members to ensure a seamless guest experience • Resolved customer complaints and inquiries with ease and addresses guests’ service needs promptly • Communicated effectively with team members and clients; Greeted guests warmly and served food and beverages with professionalism and enthusiasm • Monitored guests to ensure visit satisfaction; Worked with team members to ensure a seamless guest experience • Resolved customer complaints and inquiries with ease and addresses guests’ service needs promptly

Library Assistant

• 2013 - 2015

• Operated as a highly organized and customer-oriented assistant to provide support in various aspects of library operations • Aided patrons with research, circulation, and technology needs; Oversaw the check-in and out process for library materials using an automated library system • Participated in interlibrary loan services and other resource-sharing initiatives • Developed and implemented library policies and procedures that aligned with company objectives; Trained other library staff members • Assisted with library programming and outreach strategies including workshops and events Show less