Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Sr. Manager, Financial Benefits - Retirement

  • Jun 2022 - Present

• Manager, Wealth & Wellness Programs, 401(k)

  • Dec 2020 - Jun 2022



Bizly

• United States
• Software Development
• 1 - 100 Employee

• Sr. Manager, Customer Experience

  • Jan 2019 - Aug 2020

  • Lead a growing team of customer experience agents. • Successfully created and implemented team processes, SLAs and KPIs that decreased team response time by 76% and vendor RFP response time by 59%. • Evaluated, selected and implemented new technologies to manage increased volume and product expansion. • Actively cross-teamed with Product, Design, Customer Success departments as well as third-party vendors to optimize product offerings and user experience. • Drafted relevant CX… Show more • Lead a growing team of customer experience agents. • Successfully created and implemented team processes, SLAs and KPIs that decreased team response time by 76% and vendor RFP response time by 59%. • Evaluated, selected and implemented new technologies to manage increased volume and product expansion. • Actively cross-teamed with Product, Design, Customer Success departments as well as third-party vendors to optimize product offerings and user experience. • Drafted relevant CX content including FAQs, user and vendor training guides, product tutorials, etc. • Appointed to Bizly leadership team to determine strategic company goals, priorities, and to outline potential areas of growth.

• Corporate Meeting Manager

  • Jul 2018 - Jan 2019

  • Managed over $1M in contracts on behalf of Bizly clients. • Assisted users with both platform tech troubleshooting and venue/vendor relationships. • Communicated user and vendor issues and patterns to appropriate teams and helped to implement improved workflows in future product iterations. • Established and maintained relationships with client NSOs.



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Associate, Events & Meetings

  • Jun 2016 - Jun 2018

  • Effective lead planner of over 50 internal and client-facing meetings and events annually. • Consistently supports all logistical aspects involved with the quality execution of meetings and events including: - Budget development and management - Venue sourcing - Contract negotiation - Metrics tracking and reporting - Development of collateral - On-site event management for up to 5,000 attendees - Post-event follow-up… Show more • Effective lead planner of over 50 internal and client-facing meetings and events annually. • Consistently supports all logistical aspects involved with the quality execution of meetings and events including: - Budget development and management - Venue sourcing - Contract negotiation - Metrics tracking and reporting - Development of collateral - On-site event management for up to 5,000 attendees - Post-event follow-up • Efficiently manages relationships with both internal and external stakeholders while successfully planning multiple programs concurrently.

• Events and Meetings Coordinator

  • Sep 2014 - Jun 2016

  • Successful coordinator of 150+ events as an integral member of the Northeast team including multiple Office of the Managing Partner events. • Managed the NY Metro ticket program including the allocation and distribution of 5,000+ tickets per year, valued at over $1M, for client use. • Cvent Subject Matter Expert for the Events & Meetings Northeast region. • Liaised with vendors for site searches, housing needs, transportation, supplies, promotional materials and on-site… Show more • Successful coordinator of 150+ events as an integral member of the Northeast team including multiple Office of the Managing Partner events. • Managed the NY Metro ticket program including the allocation and distribution of 5,000+ tickets per year, valued at over $1M, for client use. • Cvent Subject Matter Expert for the Events & Meetings Northeast region. • Liaised with vendors for site searches, housing needs, transportation, supplies, promotional materials and on-site services.



Springfield Armor Basketball

• United States
• Spectator Sports
• 1 - 100 Employee

• Marketing and Events Coordinator

  • Oct 2013 - May 2014

  • Planned and executed in-game promotions and events for 48 home games and 50+ community and player appearances. • Served as liaison between the Springfield Armor front office and game day entertainment staff including outside vendors, media, MassMutual Center ticketing office, production room staff and sound technicians, PA announcer, on-court emcee, game operations interns, and the Armorettes Dance Team. • Directed in-game entertainment: Composed script for every game ensuring all… Show more • Planned and executed in-game promotions and events for 48 home games and 50+ community and player appearances. • Served as liaison between the Springfield Armor front office and game day entertainment staff including outside vendors, media, MassMutual Center ticketing office, production room staff and sound technicians, PA announcer, on-court emcee, game operations interns, and the Armorettes Dance Team. • Directed in-game entertainment: Composed script for every game ensuring all sponsor material was included. Gave video and music crews their cues, coordinated in-game promotions, managed intern staff and on-court emcee. • Created all graphics for social media, website, and video board content as well as promotional flyers, program inserts, and newsletters. Show less • Planned and executed in-game promotions and events for 48 home games and 50+ community and player appearances. • Served as liaison between the Springfield Armor front office and game day entertainment staff including outside vendors, media, MassMutual Center ticketing office, production room staff and sound technicians, PA announcer, on-court emcee, game operations interns, and the Armorettes Dance Team. • Directed in-game entertainment: Composed script for every game ensuring all… Show more • Planned and executed in-game promotions and events for 48 home games and 50+ community and player appearances. • Served as liaison between the Springfield Armor front office and game day entertainment staff including outside vendors, media, MassMutual Center ticketing office, production room staff and sound technicians, PA announcer, on-court emcee, game operations interns, and the Armorettes Dance Team. • Directed in-game entertainment: Composed script for every game ensuring all sponsor material was included. Gave video and music crews their cues, coordinated in-game promotions, managed intern staff and on-court emcee. • Created all graphics for social media, website, and video board content as well as promotional flyers, program inserts, and newsletters. Show less



Springfield Armor Basketball

• United States
• Spectator Sports
• 1 - 100 Employee

• Marketing and Promotions Assistant

  • Oct 2012 - May 2013

  • Prepared game sheets for upcoming games with arena set-up procedures, pre-game timelines, Fan Experience Programs (FEPs), and in-game schedule of promotions/entertainment. • Drafted and scheduled mailings for all newsletters. • Maintained photo database and compiled Proof of Performance reports for sponsor presentations. • Prepared game sheets for upcoming games with arena set-up procedures, pre-game timelines, Fan Experience Programs (FEPs), and in-game schedule of promotions/entertainment. • Drafted and scheduled mailings for all newsletters. • Maintained photo database and compiled Proof of Performance reports for sponsor presentations.



Samuel's at the Hall of Fame

• Springfield, Massachusetts

• Communications and Promotions Manager

  • Mar 2012 - Aug 2012

  o Directed all advertising, marketing, and promotions for company sponsored events and new program launches. o Created and implemented numerous in-house events. o Daily maintenance of company Facebook and Twitter pages. o Managed, scheduled, and promoted a “street team” of volunteers while branding the “Samuel’s Party Crashers” entity. o Floor managed a staff of thirty employees to ensure guests received the highest level of service. o Directed all advertising, marketing, and promotions for company sponsored events and new program launches. o Created and implemented numerous in-house events. o Daily maintenance of company Facebook and Twitter pages. o Managed, scheduled, and promoted a “street team” of volunteers while branding the “Samuel’s Party Crashers” entity. o Floor managed a staff of thirty employees to ensure guests received the highest level of service.



Drink and Hunt

• Boston, Massachusetts

• Hunt Coordinator

  • Jul 2011 - Mar 2012

  o Lead public scavenger hunt bar crawls with groups of 20-200 patrons across the greater Boston area. o Built relationships with business owners to expand client base. o Coordinated after-parties for all hunts with local businesses. o Lead public scavenger hunt bar crawls with groups of 20-200 patrons across the greater Boston area. o Built relationships with business owners to expand client base. o Coordinated after-parties for all hunts with local businesses.



Vermont Attorney General's Office

• Burlington, Vermont

• Consumer Advisor

  • Jan 2011 - Jun 2011

  o Resolved consumer complaint issues with local, national, and global consumers and businesses. o Processed 400+ consumer complaints and tracked consumer data in specialized CAP database. o Resolved consumer complaint issues with local, national, and global consumers and businesses. o Processed 400+ consumer complaints and tracked consumer data in specialized CAP database.



University of Vermont Athletic Director's Office

• Burlington, Vermont

• Administrative Assistant

  • Aug 2006 - May 2008

  o Facilitated communications between the Athletic Director and student athletes. o Managed all office duties including answering a multi-line phone system, database maintenance, and scheduling. o Facilitated communications between the Athletic Director and student athletes. o Managed all office duties including answering a multi-line phone system, database maintenance, and scheduling.