Senior Business Analyst

• Nov 2020 - Present

Client-facing, elicit business requirements for prioritization, establish a Sprint and Release plan to guide team in completing committed items aligned to the Product vision Client-facing, elicit business requirements for prioritization, establish a Sprint and Release plan to guide team in completing committed items aligned to the Product vision

Product Owner

• Feb 2015 - Nov 2020

IT Business Analyst

• Mar 2012 - Dec 2014

Documents or reviews requirements, specifications, business processes and solution proposals Manages changing requirements and present impact on budget and schedule to project stakeholders and can communicate needed changes to development teams Liaises with our off-shore technical team and coordinate efforts required locally Leads testing efforts particularly in the development and execution of a UAT Ensures issues are identified, tracked, reported on and resolved in a timely manner Works with business and development teams to identify required changes Assists in the enforcement of project deadlines and schedules Manages resources in accordance with project schedule Show less

Senior Business Analyst

• Aug 2011 - Apr 2012

Senior Business Analyst

• Apr 2007 - Aug 2011

As a senior Business Analyst, I am involved in preparing the project plans and user acceptance testing. Primary involvement includes documenting business processes by identifying the requirements as per business demands and technical capacity. Involved in identifying production issues that will require change initiatives to make processes more efficient and effective on a regional and global level. This involvement also translates to liaising with management and technical team for resource utilization and scheduling as well as understanding the various business processes and functionalities in detail. Show less

Customer Care Professional/Mentor

• Jan 2006 - Apr 2007

Assisted homeowners in understanding home mortgage information such as payment appropriation and escrow. Served as a mentor to new hire trainees on proper call handling and quality adherence Assisted homeowners in understanding home mortgage information such as payment appropriation and escrow. Served as a mentor to new hire trainees on proper call handling and quality adherence

Subject Matter Expert

• Apr 2003 - Jan 2006

Responsibilities included handling training classes for new hire agents and cross-trainees for an inbound sales program. Provided feedback and tracking on trainees' learning curve and capacity to gauge their transition for operations. Provided products and services updates on schedule Responsibilities included handling training classes for new hire agents and cross-trainees for an inbound sales program. Provided feedback and tracking on trainees' learning curve and capacity to gauge their transition for operations. Provided products and services updates on schedule