Abigael Williams
Human Resources Assistant at The Cobbler- Claim this Profile
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Bio
Credentials
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Secreterial studies
Skynet computer schoolNov, 2017- Nov, 2024
Experience
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The Cobbler
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United Arab Emirates
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Retail
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1 - 100 Employee
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Human Resources Assistant
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Feb 2022 - Present
• Set up appointments, meetings and conferences for employees. • Planned corporate events, conventions, meetings and gatherings. • Reconciled payroll accounts. • Led recruitment functions, including developing job postings, • Scheduling interviews and overseeing employee on boarding. • Supported daily operation of daily busy human resources department • Assisted in recruiting and training of new employees for the IT teams • Mentored employees through personal and professional issues Show less
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Al-Futtaim Health
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United Arab Emirates
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Hospitals and Health Care
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300 - 400 Employee
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Customer Contact Representative
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Jan 2021 - Jan 2022
• Use questioning and listening skills to supports effective telephone communication • Providing outstanding member service, support and maintaining strong professional relationships with patients via telephone • Accurately complete related records, report and documentation in a timely manner • Assist patients and follow up with the concerned department until the issue is resolved • Decrease the number of abandoned calls monthly by attending to each call in a timely and accurate manner • Update each patient's profile and makes sure the patient's insurance is active by checking the insurance eligibility via the portals. Show less
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CHARM & MORE TOURISM
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United Arab Emirates
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Travel Arrangements
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1 - 100 Employee
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Sales cum customer relationship officer
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Dec 2019 - Dec 2020
• Generates 500 upgrades to diamond class in the office Increase customer lifetime value by $500 and offering more rewards for frequent stays • Improve the dinner time occupancy of the dinner cruise to the executive dinner desert safari packages • Improve ratings of the hotels to 5 stars on frequent travels • Engage customer to get their ideas • Target 50 or more customer ideas for service improvements Reduce customer complaints to 30% about noise by explaining the current situation when they book a room and again check in Show less
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Modular Concepts LLC
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United Arab Emirates
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Construction
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1 - 100 Employee
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Secretary/ personal assistance/ customer service
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Jan 2017 - Nov 2019
• Exceeded the Modular Concept Company's sales goals by 100% by providing proactive and effective customer service • Resolved customers' complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly • Demonstrated professional etiquette and manners, improving 30% positive feedback immediately • Resolved an average of 50 inquiries per day Increased customer base by 45% during the year 2019 by responding quickly to their concerns. Show less
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Stefani no Holiday Inn |
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Switzerland
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Front Desk Receptionist
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Nov 2016 - Dec 2017
• Reduced company's top desk expenses by $1000 within one year by identifying cost- effective approaches • Redesigned the actual scheduling system with the office thereby making sure accuracy in visits • Participated inside a rollercoaster project and added to the success considerably by giving needed clerical help • Stayed under affordable supplies and equipment within the years • Reduced company's top desk expenses by $1000 within one year by identifying cost- effective approaches • Redesigned the actual scheduling system with the office thereby making sure accuracy in visits • Participated inside a rollercoaster project and added to the success considerably by giving needed clerical help • Stayed under affordable supplies and equipment within the years
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International Security Organization - ISO KLG (ISO-SEC)
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Switzerland
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Education Administration Programs
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1 - 100 Employee
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Customer Service Agent
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Aug 2014 - Nov 2015
• Communicate with customers who are interested in registration for the security training and certification • Make and receive calls • Answer all enquires in a timely manner • Send out address and cost of the training • Expatiate further about our organization to customers calling to understand better • Making sales through inbound and outbound calls • Award as best customer representative with the highest sales record in my team • Communicate with customers who are interested in registration for the security training and certification • Make and receive calls • Answer all enquires in a timely manner • Send out address and cost of the training • Expatiate further about our organization to customers calling to understand better • Making sales through inbound and outbound calls • Award as best customer representative with the highest sales record in my team
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Duchess Clothier
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Sales cum Call Centre Agent
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Mar 2012 - Aug 2013
• Sales and advertisements • I won an award as a call centre star of the year in 2012 • Accurate Response in a timely and friendly manner • Was able to attend to 100 calls a day without been tired • Took over a colleague’s shift who was sick and delivered accurately • Was promoted to the position of a team leader in 2013 • Made my team the strongest in our zone • Sales and advertisements • I won an award as a call centre star of the year in 2012 • Accurate Response in a timely and friendly manner • Was able to attend to 100 calls a day without been tired • Took over a colleague’s shift who was sick and delivered accurately • Was promoted to the position of a team leader in 2013 • Made my team the strongest in our zone
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Education
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2019 - 2021
Ecolé superieure sainte feclicité university benin
Bachelor's degree, Human Resources Management and Services
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