Experience

Peter Brett Associates

• United Kingdom
• Civil Engineering
• 100 - 200 Employee

• IT Consultant

  • Jun 2013 - Present



storm IT

• Barnet, London

• 1st/2nd Line support engineer

  • Dec 2012 - Jun 2013

  •Supporting over 100 companies over the phone, face to face and via email •Building PCs as well as installing hardware and software including RAM, graphics cards, additional monitors, and applications from network resources •Imaging PCs using Acronis True image and configuring PCs to user requirements •Logging incidents in helspot as well as resolving escalated technical issues, logged in helpspot •Deploying PCs, Laptops and assisting with desk moves. •Troubleshooting Windows XP and Windows 7 environments on a daily basis •Troubleshooting hardware issues with laptops and Desktops •Setting up new users, resetting passwords, creating user email accounts •Troubleshooting Microsoft Office and Outlook issues •Monitoring backups and troubleshooting backup exec, Acronis, Ashay backups on a daily basis •Installing and troubleshooting printers •Good knowledge of server 2003 and 2008 •Troubleshooting network connectivity issues Show less



Mindshare

• United Kingdom
• Advertising Services
• 700 & Above Employee

• 1st line support \ Helpdesk

  • Sep 2012 - Nov 2012

  •Supporting over 700 users over the phone, face to face and via email •Building PCs as well as installing hardware and software including RAM, graphics cards, additional monitors, docking stations and applications from network resources •Imaging PCs using Symantec Ghost and configuring PCs to user requirements •Logging incidents and requests using ITSM application as well as resolving escalated technical issues from the ITSM ticketing system •Deploying PCs and assisting with desk moves as well as patching ports via a switch •Troubleshooting Windows XP and Windows 7 environments on a daily basis Show less