Financial Services Representative II

• Jan 2022 - Present

• Build meaningful relationships with clients through understanding unique client needs and providing tailored advice. Building rapport with my clientele and ensure they bring and keep their business with CIBC. Advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection. • Provide complex and multilateral investment advices for clients, building unique financial plans for clients to ensure client’s investment goals and objectives are met. Provide investment advice about mutual funds, GIC, MLGIC including leverage trading. Help client build different plans under tax sheltered programs such as TFSA, RRSP, RIF, RESP and non registered accounts. • Provide lending advices to clients and help them with their mortgage needs and secured & unsecured loans and lines of credits. Provide mortgage advices to clients in the interest rate rising environment, to ensure client can make the best decision. Providing advices and constructing consolidation loans for clients to pay off debts with variable rates to protect clients in the environment of rising interest rates. • Meet several clients throughout the day to help them with bank account opening, credit cards and helping resolve client issues and objections for both personal and business banking clients. Pro-actively reach out to clients to help with any immediate and future needs. Educating clients about the financial tools CIBC provides and get the best out of CIBC. Show less

Customer Support Associate

• May 2019 - Dec 2021

• Provide customer support to a vast user-base of shoppers from more than 12 countries on an online marketplace with a monthly average sales of more than CAD 3 million. • Act as the first point of contact for the company, respond to client-initiated contacts, understand client queries from the conversation and resolve client issues. • De-escalate difficult clients, apply judgment to investigate problems in order to track down root causes and refer complex issues to specialists as required, provide dynamic solutions to various aspects of customer queries ranging from product issues to technical issues. • Educate customers and pro-actively prevent future issues. • Pro-actively reach out to customers through outreach projects to drive sales and retain customers. • Propose new features or changes requested by the Tophatter community. • Quickly learn and help test new features and applications. • Maintain productivity and quality standards within a fast-paced high-volume environment. Show less

Audit Supervisor

• Jun 2018 - Apr 2019

• In-charge of conducting statutory audit, financial audit, management audit, capacity assessment audit at a portfolio of companies comprising banks, multinational companies, manufacturing companies, service provider enterprises & not-for-profit organizations with a combined net asset of more than CAD 250 million.• Cultivate and maintain relationship with clients to ensure their service requirements are being met, identify new services that may be beneficial to the clients, inform clients about the services with a view to increasing revenue.• Develop the audit plan using risk-based approaches and assess the risks associated with the assignments to ensure that significant risks are covered in the sample audit. • Conduct field audits and review whether businesses are complying with provisions of the international standards and local acts such as IFRS, IAS, ISA, and other related laws as Companies Act, Income Tax Act and VAT Act and other statutory requirements. • Prepare final audit reports and management letters on internal control and weakness and compliance issues with recommendations for improvements.• Effectively communicate, train and educate clients to improve their internal control and weakness. Show less

Articled Student

• Jun 2015 - Jun 2018

• Examine and analyze journal and ledger entries, supporting documents of income and expenditures, VAT and Tax returns, third party evidence- bank statements, other accounting and financial records and systems of clients' different departments and businesses to ensure accuracy of the financial recording and compliance with accounting standards, other regulatory requirements, and clients' internal controls.• Examine accounting records, confirm financial statements, and reports prepared by the client are accurate and provide a true and fair view. Show less

Probationer

• Dec 2014 - Jun 2015

Intern

• Apr 2014 - Jun 2014

• Greet clients walking into the branch, initiate conversation to understand their needs and direct them to specialists if required. • Help new clients with products of the bank, onboard new clients and maintain relationships with existing clients pro-actively by initiating communications. • Help clients with resolving their banking issues and recommending suitable products. • Respond to client-initiated contacts and help them with financial transactions and educate clients about the products of the bank to drive sales & retain business. • Assist clients with the mobile and web banking applications of the bank. Show less

Country Representative, Customer Relations

• Jan 2013 - May 2014

• Assist an expanding user base of over 50,000 users as freelancers and another over 8,000 users in Bangladesh as clients with their problems using the service. • Assist an expanding user base of over 40,00,000 users as freelancers and another over 5,00,000 users as clients in the global terms. • Prevent money laundering through the company. • Make potential users aware of the company’s service and help them successfully build themselves as freelancers. • Assist an expanding user base of over 50,000 users as freelancers and another over 8,000 users in Bangladesh as clients with their problems using the service. • Assist an expanding user base of over 40,00,000 users as freelancers and another over 5,00,000 users as clients in the global terms. • Prevent money laundering through the company. • Make potential users aware of the company’s service and help them successfully build themselves as freelancers.