Experience

Citizens Advice Northumberland

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Chief Executive Officer

  • Nov 2017 - Present



Working Links

• United Kingdom
• Professional Training and Coaching
• 300 - 400 Employee

• Head of Stakeholder Management

  • Sep 2014 - Oct 2017

  My principal accountabilities included:1. Developing & Implementing a National Stakeholder Strategy for effective market penetration , 2. Developing a highly productive network within key Strategic, Statutory and Local stakeholders, resulting in a positive impact on business development. 3. Maximising our positive brand profile/reputation with key stakeholders, through the establishment of synergies, collaborations, partnerships and alliances through the clear execution of the strategy.4. Establishing the means, to facilitate the early identification of business opportunities. Work with relevant commercial development colleagues owning the solution development, to develop successful bid responses which fit the specific requirements of the funder.5. Working with R&D colleagues to report intelligence to support delivery and contribute to strategy development.6. To work collaboratively with relevant networks such as: ERSA; IELP; Chambers of Commerce; CBI; to be aware of local skills and training needs to inform future training demands and new sector opportunities.7. To be fully conversant with employment and skills funding streams and engage internal departments at Working Links to embrace emerging employment and skills needs.I worked alongside the Head of Bid Management on all bidding opportunities ensuring adherence to the corporate business development strategy.I was an integral part of successful business wins from the Department of Work and Pensions (Work and Health Programme framework), Scottish Government (Fair start Scotland), Department of Justice (Transforming Rehabilitation), the Skills Funding Agency (ROTO and Self-Employment), the European Social Fund (ESF14-20), FE College Adult Skills Budgets and have directed bidding on various other pathfinder projects including Local Authority & EU opportunities through stakeholder, partnership and relationship management, and operational solution design. Show less

• Transforming Rehabiliation - Solutions Design Delivery

  • Jan 2014 - Aug 2014

  As part of the core Design Delivery team, I was seconded to use my extensive knowledge of Working links and the Justice arena to ensure that we designed a delivery model that was fit for purpose and could be implemented successfully upon being named as the winning bidder. I worked as part of a close-knit team to ensure that we fulfilled all of the extensive required elements of the MOJ ensuring that the bids were of an exceptional quality and with a competitive offer. Some of my responsibilities included:- • Solutions design - working to ensure that all specific needs and barriers were appropriately addressed through our proposed solutions including leading on the women's offer. • Understanding the various elements to the contract and what the requirements are whilst focussing on a long term solution in making sure that we make a real difference and reducing re-offending whilst managing risk. • Stakeholder Engagement and management - I led the engagement across the North East with regards prisons, the probation trusts and MOJ liaison colleagues including leading the dialogue sessions. • Bid Board - Presenting my work and providing proposals to Bid Board and reviewing based on challenges and redesigning solutions as appropriate.• Bid Writing - Working with the Bid Managers to construct bid answers and Quality Assuring answers to ensure the innovations within the solutions design were effectively evidenced in the bidWe were successful in being the winning bidder in 3 of the CRC's which was a highly successful outcome for Working Links. Show less

• Special projects operations manager

  • Jul 2012 - Jan 2014

  The role was created to specifically resource, plan, implement and drive forward all projects within the Justice arena within working links that falls outside of day to day operational delivery.The projects I have taken from inception to implementation are:- Bad Boys Bakery. Managing the development of the high profile bakery in HMP Brixton from a TV project into a successful sustainable Social Enterprise servicing a national chain of coffee shops pan London and independent London bakeries & restaurants.Introduction of a customised training routeway for the bakers achieving industry recognised qualifications and standards, and an employment routeway for offenders leaving the bakery too be into training positions through ROTL and into permanent employment in due course.- Liberty CentreImplementation of a female multi-service centre for ex-offenders in London to assist with desisting from crime, and rehabilitation with female specific support available in a one stop shop environment.- veterans projectPartnership approach to identifying, supporting and progressing veterans in custody across London, and encouraging access to veteran specific support.- gangs projectManaged the development and implementation of an innovative Leadership programme across two youth offending institutions in London delivered to gang members, leaders and those at risk of gangs membership, aimed at addressing route reasons for joining a gang and developing alternative choices and opportunities for young people across London.- meet at the gate serviceDeveloped a service to meet the needs of offenders who leave prison without support from probation or family networks to assist them in engaging with local support networks around housing: employment; health and community and support them in the community to encourage desistance from their offending behaviour and re-joining so society at large. Show less

• Operations Manager - Justice

  • Sep 2009 - Jun 2012

  I'm the regional operations manager responsible for the OLASS contract across Yorkshire & The Humber in all 13 prisons, to deliver Careers Information Advice Service to all offenders in custody and through the gate into the community. My role involves the successful liaison and management of relationships with Senior Managers in the prison's, NOMS, and the SFA and the delivery of the contract to agreed performance and quality standards.

• Centre Manager

  • Feb 2008 - Sep 2009

  I managed the flagship LSC Employability Skills Programme centre in the North East

• North East Workforce Progression Manager

  • Jun 2007 - Feb 2008

  Responsible for establishing a pilot programme in the North East to diversify the Employer Offer within Working Links to establish a Paid For Employment Service to add value to the existing Operation and try to make it Commercially Viable within a very tight timescale



TAlent Resourcing Pte Ltd

• Staffing and Recruiting
• 1 - 100 Employee

• Regional Manager

  • 2002 - 2007

  Responsible for multiple contracts across differing funding streams including, NRF, ESF, NDC & DWP in the North East and West Midlands. Ensured full contract compliance and performance through remote management of managers and senior consultants. Also led on relationship management with key stakeholders including: local authorities; JCP; Employers; New Deal for Communities; and voluntary sector partners. Responsible for multiple contracts across differing funding streams including, NRF, ESF, NDC & DWP in the North East and West Midlands. Ensured full contract compliance and performance through remote management of managers and senior consultants. Also led on relationship management with key stakeholders including: local authorities; JCP; Employers; New Deal for Communities; and voluntary sector partners.