Abia Samuel
Group IT Support Supervisor at RA International- Claim this Profile
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Topline Score
Bio
Credentials
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Identity and Access Management Professional
EC-CouncilMay, 2023- Sep, 2024 -
CompTIA Security+ ce Certification
CompTIAFeb, 2021- Sep, 2024 -
IBM Cybersecurity Analyst Professional Certificate
CourseraJul, 2020- Sep, 2024 -
ISO 27001 Lead Implementer - Information Security Certification
ICSI (International CyberSecurity Institute), UKAug, 2021- Sep, 2024 -
Penetration Testing, Incident Response and Forensics
Coursera
Experience
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RA International
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United Arab Emirates
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International Trade and Development
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500 - 600 Employee
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Group IT Support Supervisor
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Jan 2021 - Present
Leading a team of IT professionals in providing high-value remote and on-site support to about 400 users distributed in different countries. Designing and implementing technical controls as per the project's location and client requirements, to protect sensitive information in the hands of an unauthorized persons.
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IT Support Engineer
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Aug 2017 - Dec 2020
Provided technical support by diagnosing, troubleshooting and resolving a wide range of problems identified in servers, personal computers and virtual machines for customers across ten (10) countries, including Oman, Kenya, Somalia, Central Africa Republic, Mozambique, Uganda, Sudan, South Sudan, Libya and Eretria.• Increased security and performance of 400 computers, including servers, personal computers and virtual machines, by installing and configuring antivirus solutions• Examined the functionality and performance of applications and diagnosed network and software errors• Identified security flaws by performing risk analyses using a risk management framework and implemented appropriate security countermeasures• Managed the antivirus server to ensure the confidentiality, security and integrity of network data Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Engineer
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Jan 2016 - Jun 2017
• Performed preventive maintenance and remedial repairs on authorised peripheral equipment, including laptops and servers, resulting in a 70% reduction in incidents • Diagnosed and resolved a wide range of Windows applications and networking problems, reducing downtime by 60% • Installed, configured and updated antivirus software to secure computers and removed malware, ransomware and other threats from laptops and desktop systems • Applied updates to the software to minimise security incidents and zero-day attacks • Set up and administered Linux and Windows systems and configurations • Configured hardware, devices, and software to set up workstations for employees • Managed application patches, data backup, security changes and network configuration, replaced boards, changed servers, and loaded and tested software applications Show less
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System and Network Engineer
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May 2013 - Dec 2015
•Built the company network from scratch to completion • Configured and installed production Printers and networked them for remote management. • Organised classes to train young enthusiasts on IT and office suits. • Daily troubleshooting to solve both software and hardware problems. • Implemented network share and file server services • Managed the entire network infrastructure on a daily basis. •Built the company network from scratch to completion • Configured and installed production Printers and networked them for remote management. • Organised classes to train young enthusiasts on IT and office suits. • Daily troubleshooting to solve both software and hardware problems. • Implemented network share and file server services • Managed the entire network infrastructure on a daily basis.
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Education
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2021 - 2023
University of East London
MSc, Cybersecurity and Digital Forensics -
2011 - 2015
University of Buea
Bachelor of Engineering - B.Eng, Computer Engineering -
2011 - 2015
The Faculty of Engineering and Technology, University of Buea, Cameroon
Bachelor of Engineering (B.Eng.), Network Engineering
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