Abi Bryant Spolar
Global Head of Customer Success at Notabene- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Alessandro Tocco, CAMS
Abi is a true expert in the fields of FATF Travel Rule, cryptocurrency, anti-money laundering controls, and system implementation. I had the pleasure of collaborating with Abi on a complex Travel Rule implementation project that required in-depth knowledge of regulatory compliance and the intricacies of cryptocurrency transactions. Abi demonstrated exceptional proficiency in interpreting and applying the FATF Travel Rule guidelines to our business operations. Her keen understanding of AML controls and practical experience in implementing Travel Rule solutions were instrumental in ensuring our company's compliance with regulatory standards. What sets Abi apart is not only her comprehensive knowledge of the subject matter, but also her ability to communicate these complex concepts in a clear and approachable manner. Abi was a go-to resource for our team, always willing to share insights, provide guidance, and answer questions. Her dedication to staying up-to-date with the evolving landscape of Crypto regulations and Travel Rule technologies is truly commendable. Throughout our collaboration, I was consistently impressed by Abi's attention to detail, strategic thinking, and commitment to delivering high-quality results. Her problem-solving skills were particularly valuable when we encountered challenges related to Travel Rule implementation, as she was able to devise innovative solutions that aligned with both regulatory requirements and our business objectives. Please feel free to reach out to me if you would like further insights into Abi's qualifications and contributions.
Alessandro Tocco, CAMS
Abi is a true expert in the fields of FATF Travel Rule, cryptocurrency, anti-money laundering controls, and system implementation. I had the pleasure of collaborating with Abi on a complex Travel Rule implementation project that required in-depth knowledge of regulatory compliance and the intricacies of cryptocurrency transactions. Abi demonstrated exceptional proficiency in interpreting and applying the FATF Travel Rule guidelines to our business operations. Her keen understanding of AML controls and practical experience in implementing Travel Rule solutions were instrumental in ensuring our company's compliance with regulatory standards. What sets Abi apart is not only her comprehensive knowledge of the subject matter, but also her ability to communicate these complex concepts in a clear and approachable manner. Abi was a go-to resource for our team, always willing to share insights, provide guidance, and answer questions. Her dedication to staying up-to-date with the evolving landscape of Crypto regulations and Travel Rule technologies is truly commendable. Throughout our collaboration, I was consistently impressed by Abi's attention to detail, strategic thinking, and commitment to delivering high-quality results. Her problem-solving skills were particularly valuable when we encountered challenges related to Travel Rule implementation, as she was able to devise innovative solutions that aligned with both regulatory requirements and our business objectives. Please feel free to reach out to me if you would like further insights into Abi's qualifications and contributions.
Alessandro Tocco, CAMS
Abi is a true expert in the fields of FATF Travel Rule, cryptocurrency, anti-money laundering controls, and system implementation. I had the pleasure of collaborating with Abi on a complex Travel Rule implementation project that required in-depth knowledge of regulatory compliance and the intricacies of cryptocurrency transactions. Abi demonstrated exceptional proficiency in interpreting and applying the FATF Travel Rule guidelines to our business operations. Her keen understanding of AML controls and practical experience in implementing Travel Rule solutions were instrumental in ensuring our company's compliance with regulatory standards. What sets Abi apart is not only her comprehensive knowledge of the subject matter, but also her ability to communicate these complex concepts in a clear and approachable manner. Abi was a go-to resource for our team, always willing to share insights, provide guidance, and answer questions. Her dedication to staying up-to-date with the evolving landscape of Crypto regulations and Travel Rule technologies is truly commendable. Throughout our collaboration, I was consistently impressed by Abi's attention to detail, strategic thinking, and commitment to delivering high-quality results. Her problem-solving skills were particularly valuable when we encountered challenges related to Travel Rule implementation, as she was able to devise innovative solutions that aligned with both regulatory requirements and our business objectives. Please feel free to reach out to me if you would like further insights into Abi's qualifications and contributions.
Alessandro Tocco, CAMS
Abi is a true expert in the fields of FATF Travel Rule, cryptocurrency, anti-money laundering controls, and system implementation. I had the pleasure of collaborating with Abi on a complex Travel Rule implementation project that required in-depth knowledge of regulatory compliance and the intricacies of cryptocurrency transactions. Abi demonstrated exceptional proficiency in interpreting and applying the FATF Travel Rule guidelines to our business operations. Her keen understanding of AML controls and practical experience in implementing Travel Rule solutions were instrumental in ensuring our company's compliance with regulatory standards. What sets Abi apart is not only her comprehensive knowledge of the subject matter, but also her ability to communicate these complex concepts in a clear and approachable manner. Abi was a go-to resource for our team, always willing to share insights, provide guidance, and answer questions. Her dedication to staying up-to-date with the evolving landscape of Crypto regulations and Travel Rule technologies is truly commendable. Throughout our collaboration, I was consistently impressed by Abi's attention to detail, strategic thinking, and commitment to delivering high-quality results. Her problem-solving skills were particularly valuable when we encountered challenges related to Travel Rule implementation, as she was able to devise innovative solutions that aligned with both regulatory requirements and our business objectives. Please feel free to reach out to me if you would like further insights into Abi's qualifications and contributions.
Credentials
-
GDPR Compliance: Essential Training
LinkedInFeb, 2021- Sep, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInAug, 2020- Sep, 2024 -
Diversity, Inclusion, and Belonging
LinkedInAug, 2020- Sep, 2024
Experience
-
Notabene
-
United States
-
Software Development
-
1 - 100 Employee
-
Global Head of Customer Success
-
Aug 2022 - Present
Notabene is a crypto compliance platform for the financial industry. We help companies manage counterparty risk at scale with an end-to-end travel rule solution. As Global Head of Customer Success I lead our Customer Success and Support teams and represent client facing teams as a part of the Notabene Leadership team. I set our global strategy for Customer Success and work directly with external and internal stakeholders to ensure that our customers get as much value as possible through… Show more Notabene is a crypto compliance platform for the financial industry. We help companies manage counterparty risk at scale with an end-to-end travel rule solution. As Global Head of Customer Success I lead our Customer Success and Support teams and represent client facing teams as a part of the Notabene Leadership team. I set our global strategy for Customer Success and work directly with external and internal stakeholders to ensure that our customers get as much value as possible through their partnership with Notabene.
-
-
Customer Success Lead
-
Feb 2022 - Aug 2022
As Customer Success Lead, I am the owner of the post-sales customer experience journey, responsible for our relationship with our entire book of existing customers and building processes.
-
-
-
Elliptic
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Success Lead - EMEA
-
Sep 2021 - Feb 2022
Elliptic is the global standard for blockchain intelligence and crypto compliance. We identify illicit activity in Cryptocurrencies and provide our services to Crypto Businesses, Financial institutions, and Law enforcement agencies. Strategic Lead for Customer Success in EMEA responsible for setting and driving CS strategy in the region and growing the EMEA Customer Success team. Also responsible for Key Strategic Accounts in EMEA region such as Revolut, Crypto.com and global financial… Show more Elliptic is the global standard for blockchain intelligence and crypto compliance. We identify illicit activity in Cryptocurrencies and provide our services to Crypto Businesses, Financial institutions, and Law enforcement agencies. Strategic Lead for Customer Success in EMEA responsible for setting and driving CS strategy in the region and growing the EMEA Customer Success team. Also responsible for Key Strategic Accounts in EMEA region such as Revolut, Crypto.com and global financial institutions.
-
-
Senior Customer Success Manager
-
Jan 2021 - Sep 2021
- Responsible for owning strategic and enterprise customer relationships across Americas, EMEA and APAC. - Responsible for all post-sales activities including Onboarding, Implementation, Account Growth and Renewal. - Achieved personal Net Retention Rate across book of business of 116%
-
-
Customer Success Manager (Global)
-
Aug 2019 - Jan 2021
- Awarded two Elliptic Values awards based on high performance and living Elliptic Values : Chief Openness officer and Chief Positive Impact officer
-
-
-
Freelance
-
Egypt
-
Human Resources
-
1 - 100 Employee
-
Customer Success Consultant
-
Oct 2015 - Aug 2019
Worked with various SaaS start ups (B2B, B2B2C) to help establish Customer Success processes, share best practices and support their growth. Worked with various SaaS start ups (B2B, B2B2C) to help establish Customer Success processes, share best practices and support their growth.
-
-
-
Kognity
-
Sweden
-
Technology, Information and Internet
-
100 - 200 Employee
-
Head of Client Onboarding
-
Sep 2017 - Jun 2019
Kognity is one of the fastest growing EdTech companies in the world and we aim to radically improve learning for 1.5 billion school students globally. We currently work with schools in over 90 countries and on 6 continents. - Member of Customer Success Leadership team - Responsible for team growth (10 to 16) strategy in Americas, EMEA and APAC - Contribute to Customer Success team operations including strategy, CRM implementation and project management - Overall responsible… Show more Kognity is one of the fastest growing EdTech companies in the world and we aim to radically improve learning for 1.5 billion school students globally. We currently work with schools in over 90 countries and on 6 continents. - Member of Customer Success Leadership team - Responsible for team growth (10 to 16) strategy in Americas, EMEA and APAC - Contribute to Customer Success team operations including strategy, CRM implementation and project management - Overall responsible for team OKR's, SLA's and team development goals - Responsible for company Customer Onboarding and implementation strategy and oversaw onboarding of all customers - Specialise in building and managing Remote teams
-
-
Customer Success - Onboarding Lead/ Head of Support
-
Nov 2016 - Sep 2017
- Responsible for building global team of 10 (responsible for growth of team from 1-10) across Customer Onboarding team, Support team and Product Training team. - Responsible for team KPI's, personal growth, recruitment and onboarding - Overall responsible for Support team SLA's and targets - Contributed to developing company Customer Onboarding and implementation strategy - Created user training and onboarding processes which were implemented globally across all customers -… Show more - Responsible for building global team of 10 (responsible for growth of team from 1-10) across Customer Onboarding team, Support team and Product Training team. - Responsible for team KPI's, personal growth, recruitment and onboarding - Overall responsible for Support team SLA's and targets - Contributed to developing company Customer Onboarding and implementation strategy - Created user training and onboarding processes which were implemented globally across all customers - Owned all Product training for Enterprise and Medium Customers remotely and in person
-
-
Customer Success Manager and Product Trainer
-
Mar 2016 - Nov 2016
Responsibilities include assisting customers with the implementation of the product and improving the customer experience in onboarding. Implementation would include running customer trainings to bring customers to their WOW moment and guide them to getting value out of the product. Also responsible for creating training processes and liaising between customers, the Customer Success team, and the Sales team.
-
-
-
MediaKids Academy
-
Thailand
-
Education Administration Programs
-
1 - 100 Employee
-
Teacher
-
Apr 2014 - Oct 2015
-
-
-
William Hulme's Grammar School
-
United Kingdom
-
Education Administration Programs
-
1 - 100 Employee
-
SEN Education Assistant
-
Sep 2013 - Apr 2014
-
-
-
MoneyPlus
-
India
-
Financial Services
-
1 - 100 Employee
-
Administrative Clerk
-
May 2013 - Sep 2013
-
-
-
Swansea University Students' Union
-
Higher Education
-
1 - 100 Employee
-
Events and Promotion Assistant
-
Sep 2011 - Jun 2013
-
-
-
Orange
-
Germany
-
International Trade and Development
-
1 - 100 Employee
-
Customer Service Sales Assistant
-
May 2012 - Oct 2012
-
-
-
schuh
-
Germany
-
Retail
-
Customer Service Sales Associate
-
May 2008 - Jun 2012
-
-
Education
-
Swansea University
Bachelor of Laws (LLB), Law -
William Hulmes Grammar School
Community
