Abigayle Hankins
General Manager, District Trainer at Domino's- Claim this Profile
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Topline Score
Bio
Credentials
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Medication Administration Certification
State of TennesseeSep, 2017- Oct, 2024 -
Heartsaver First Aid CPR AED
Help at Home, Inc.May, 2017- Oct, 2024
Experience
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Domino's
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United States
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Restaurants
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700 & Above Employee
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General Manager, District Trainer
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Jun 2020 - Present
→Formed, enacted, and refined a training program for new General Managers across the franchise district, enabling rapid understanding of industry and company best practices in regard to staffing, materials procurement, monetary responsibility and overall establishment management. Trimmed time needed for training for new GM's by 20%, leading to payroll savings across the franchise. →Coached and empowered a team of 20 employees to achieve a district high profit margin, conquering the… Show more →Formed, enacted, and refined a training program for new General Managers across the franchise district, enabling rapid understanding of industry and company best practices in regard to staffing, materials procurement, monetary responsibility and overall establishment management. Trimmed time needed for training for new GM's by 20%, leading to payroll savings across the franchise. →Coached and empowered a team of 20 employees to achieve a district high profit margin, conquering the challenges of economic downturn and under staffing. Achieved a 30% sales increase, leading the sales rate across all stores in the district. →Designed and Implemented a loss prevention solution enabling all locations to be able to monitor cash flow at all times throughout business hours, enabling management to reduce employee theft and retain company funds. →Identified areas of improvement in the HR processes at the store level, enabling the remediation of large amounts of errors in payroll and employee management, leading to a time savings for management, a 5 hour reduction in time needed for HR tasks across all employee management responsibilities. →Created a store stocking floorplan and strategy that allowed for adjustments to be made for optimized employee workflows, while not requiring employees to physically move stock before space was optimized, saving 30 manpower hours Show less →Formed, enacted, and refined a training program for new General Managers across the franchise district, enabling rapid understanding of industry and company best practices in regard to staffing, materials procurement, monetary responsibility and overall establishment management. Trimmed time needed for training for new GM's by 20%, leading to payroll savings across the franchise. →Coached and empowered a team of 20 employees to achieve a district high profit margin, conquering the… Show more →Formed, enacted, and refined a training program for new General Managers across the franchise district, enabling rapid understanding of industry and company best practices in regard to staffing, materials procurement, monetary responsibility and overall establishment management. Trimmed time needed for training for new GM's by 20%, leading to payroll savings across the franchise. →Coached and empowered a team of 20 employees to achieve a district high profit margin, conquering the challenges of economic downturn and under staffing. Achieved a 30% sales increase, leading the sales rate across all stores in the district. →Designed and Implemented a loss prevention solution enabling all locations to be able to monitor cash flow at all times throughout business hours, enabling management to reduce employee theft and retain company funds. →Identified areas of improvement in the HR processes at the store level, enabling the remediation of large amounts of errors in payroll and employee management, leading to a time savings for management, a 5 hour reduction in time needed for HR tasks across all employee management responsibilities. →Created a store stocking floorplan and strategy that allowed for adjustments to be made for optimized employee workflows, while not requiring employees to physically move stock before space was optimized, saving 30 manpower hours Show less
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Apr 2019 - Apr 2020
→Provided technical assistance to customers in the cable television and internet service industries, exceeding established service level agreement guidelines. Successfully maintained a 98% customer retention rate with documented feedback ratings surpassing company standards. →Coordinated and managed collaboration between multiple departments of the service branch to achieve the highest levels of customer satisfaction for on premise technical support and repair, maintaining a high level of… Show more →Provided technical assistance to customers in the cable television and internet service industries, exceeding established service level agreement guidelines. Successfully maintained a 98% customer retention rate with documented feedback ratings surpassing company standards. →Coordinated and managed collaboration between multiple departments of the service branch to achieve the highest levels of customer satisfaction for on premise technical support and repair, maintaining a high level of key performance indicator compliance over the company standard. →Adhered to company policies and scripts to consistently achieve call-time and quality standards, and provide a consistent customer experience across all lines of business →Assisted an average of 30 customers every shift by approaching conversations with positive attitude and focus on customer satisfaction to enable clients to maintain consistent uptime of over 95%. Show less →Provided technical assistance to customers in the cable television and internet service industries, exceeding established service level agreement guidelines. Successfully maintained a 98% customer retention rate with documented feedback ratings surpassing company standards. →Coordinated and managed collaboration between multiple departments of the service branch to achieve the highest levels of customer satisfaction for on premise technical support and repair, maintaining a high level of… Show more →Provided technical assistance to customers in the cable television and internet service industries, exceeding established service level agreement guidelines. Successfully maintained a 98% customer retention rate with documented feedback ratings surpassing company standards. →Coordinated and managed collaboration between multiple departments of the service branch to achieve the highest levels of customer satisfaction for on premise technical support and repair, maintaining a high level of key performance indicator compliance over the company standard. →Adhered to company policies and scripts to consistently achieve call-time and quality standards, and provide a consistent customer experience across all lines of business →Assisted an average of 30 customers every shift by approaching conversations with positive attitude and focus on customer satisfaction to enable clients to maintain consistent uptime of over 95%. Show less
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Avant
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United States
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Financial Services
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300 - 400 Employee
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Senior Payments Representative
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Aug 2018 - Apr 2019
→Counseled debtors on payment options and arranged installment agreements to help customers maintain good credit standing, with company and credit reporting agencies →Trained and counseled new Collections Specialists in industry and companywide best practices regarding customer service, documentation, and de-escalation techniques, saving upper management approximately 20 hours of onboarding time with new employees. →Researched accounts and completed due diligence to resolve collection… Show more →Counseled debtors on payment options and arranged installment agreements to help customers maintain good credit standing, with company and credit reporting agencies →Trained and counseled new Collections Specialists in industry and companywide best practices regarding customer service, documentation, and de-escalation techniques, saving upper management approximately 20 hours of onboarding time with new employees. →Researched accounts and completed due diligence to resolve collection problems, enabling the company to collect on outstanding accounts →Monitored accounts for compliance with established payment plans and flagged those in violation to ensure company standards are achieved →Worked in high stress call center environment handling manual and automatically dialed outbound calls →Achieved performance goals on consistent basis, exceeding personal and company goals for collections Show less →Counseled debtors on payment options and arranged installment agreements to help customers maintain good credit standing, with company and credit reporting agencies →Trained and counseled new Collections Specialists in industry and companywide best practices regarding customer service, documentation, and de-escalation techniques, saving upper management approximately 20 hours of onboarding time with new employees. →Researched accounts and completed due diligence to resolve collection… Show more →Counseled debtors on payment options and arranged installment agreements to help customers maintain good credit standing, with company and credit reporting agencies →Trained and counseled new Collections Specialists in industry and companywide best practices regarding customer service, documentation, and de-escalation techniques, saving upper management approximately 20 hours of onboarding time with new employees. →Researched accounts and completed due diligence to resolve collection problems, enabling the company to collect on outstanding accounts →Monitored accounts for compliance with established payment plans and flagged those in violation to ensure company standards are achieved →Worked in high stress call center environment handling manual and automatically dialed outbound calls →Achieved performance goals on consistent basis, exceeding personal and company goals for collections Show less
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Help at Home, Inc
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Knoxville, TN
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Direct Service Provider
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Apr 2017 - May 2018
•Encourage individuals to maintain a healthy lifestyle. •Administer medications per Doctor's orders. •Assist individuals in completing daily routines. •Encourage individuals to maintain a healthy lifestyle. •Administer medications per Doctor's orders. •Assist individuals in completing daily routines.
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Sitel
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Oak Ridge, TN
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Consumer Loan Origination
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Mar 2016 - Jul 2017
•Process auto loan applications. •Answer phones while maintaining the mission of the association. •Work extended hours using various computer applications. •Process auto loan applications. •Answer phones while maintaining the mission of the association. •Work extended hours using various computer applications.
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Krystals
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Oak Ridge, TN
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Cashier
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Jan 2016 - Mar 2016
•Greeted customers with a smile. •Did my best to make sure customers found what they were looking for. •Insured that they received their orders quickly and correctly. •Greeted customers with a smile. •Did my best to make sure customers found what they were looking for. •Insured that they received their orders quickly and correctly.
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Methodist Richardson Medical Center
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Hospitals and Health Care
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200 - 300 Employee
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Cook/Baker/Salad Maker
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Oct 2015 - Dec 2015
•Able to cook large quantities of food in short periods of time. •Able to maintain clean environment, while still maintaining a high flow of plate output. •Able to cook large quantities of food in short periods of time. •Able to maintain clean environment, while still maintaining a high flow of plate output.
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Food City
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Knoxville, TN
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Bakery/Deli Associate
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Mar 2015 - Sep 2015
•Able to complete all work requirements in the various areas of the workplace. •Able to work quickly and efficiently in all areas. •Able to complete all work requirements in the various areas of the workplace. •Able to work quickly and efficiently in all areas.
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AVI Foodsystems, Inc
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Tiffin, OH
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Food Server
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Oct 2014 - Feb 2015
•Worked in various areas of the kitchen and dining hall to ensure that work flowed easily. •Learned how to work at several varying service stations. •Worked in various areas of the kitchen and dining hall to ensure that work flowed easily. •Learned how to work at several varying service stations.
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KFC
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Tiffin, OH
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Cashier
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Apr 2014 - Oct 2014
•Greeted customers with a smile. •Did my best to make sure customers found what they were looking for. •Insured that they received their orders quickly and correctly. •Greeted customers with a smile. •Did my best to make sure customers found what they were looking for. •Insured that they received their orders quickly and correctly.
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Cardin's Drive-In
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Knoxville, TN
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Cashier
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Aug 2013 - Dec 2013
•Cooked food when necessary. •Took customer orders with politeness. •Cooked food when necessary. •Took customer orders with politeness.
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Education
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2013 - 2014
Tiffin University
N/A, Forensic Science and Technology -
2009 - 2013
Jefferson County High School
High School Diploma, Math and science
Community
